Administracion de proyectos

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Best Practice Strategy Maps

©2003 Balanced Scorecard Collaborative, Inc. •

Private Sector Strategy Maps

©2003 Balanced Scorecard Collaborative, Inc. •

Software Company Strategy Map
Financial Perspective Increase Shareholder Value

Leader in Strategic Markets

Diversified Revenue Streams

Predictable Profitability

“Customer Intimacy”

“eBusinessSolution Leadership”
Flexible, Innovative Solutions Deliver Comprehensive Solutions

“Operational Excellence”
Consistently Meets Expectations

Customer Perspective

Lifelong Advisor/ Partner

Proactively Deliver Value

One Stop Accountability

Easy to do Business With

Internal Perspective

Build Lifelong Relationships Capture and Leverage Solutions Knowledge Provide IntegratedBusiness Processes

Grow InterEnterprise Solutions

Improve Resource Allocation


Effective Cost Management Effective Solution Processes

Leverage 3rd Party Relationships

Market Segmentation Model
Learning & Growth Perspective
Relationship Management Skills Industry/ Domain Expertise Solutions Management Skills Effective Career & Succession Planning Operational ManagementSkills

Accountability/ Empowerment

Entrepreneurial / Innovative

Leverage Solutions

Knowledge Management
©2003 Balanced Scorecard Collaborative, Inc. •

Identify, Attract & Retain Skilled Employees

Extended Healthcare Strategy Map
“Maximize the Quality of Life and Dignity of Older Adults” Improve Shareholder Value

Create Cash Flow

Grow Revenue CustomerCreate EBITDAR

Manage Expenses




Pay For Service

“Customer Satisfaction Through…”
Business Process

“Operational Efficiency”
Optimize Rate and Occupancy Management Aggressively Manage Residence Expenses Manage Media Exposure Leverage the Right Assets Proactively Manage Litigation and Regulations

“…Quality Service”
Excel at Quality Resident HealthcareExcel at Other Resident Services

“… Quality Relationships”
Develop Trusting Customer Relationships Early Maintain ongoing honest/open communication with residents and responsible parties

People and Culture

“Employee Satisfaction”
Deliver People Proposition: “We Make A Difference” • • • • Retention Talent Performance Culture Provide Technology Support • Reliable • Functional

©2003Balanced Scorecard Collaborative, Inc. •

Community Banking Group Strategy Map
“Our success comes from… Financial
F2 - Maximize traditional revenue sources F3 - Grow nontraditional revenue sources F1 - Achieve sustainable double-digit net income growth F4 - Manage financial resources for maximum risk-adjusted return


…delivering great financial services,…
C1 -“Understand me and give me the right information and advice.” C2 - “Give me convenient access to the right products.” C3 - “Appreciate me, and get things done easily, quickly, and right.” C4 - “Be involved in my communities.”

…which is all about developing and managing enduring relationships… Acquire New Relationships
I4 - Sell the right products at the right time

Grow High-Potential and RetainHigh-Value Relationships
I7 - Provide premium service to delight and retain valuable customers I6 - Demonstrate the Allfirst value proposition

Increase Quality and Productivity
I11 - Consistently deliver the Allfirst value proposition – at the right cost

Internal Process

I3 - Communicate the Allfirst brand and value proposition

I10 - Maximize efficiency and quality of business processesI1 - Segment markets and target prospects for new opportunity

I2 - Effectively develop products and access

I5 - Identify and recognize highpotential relationships

I8 - Focus on the “critical fewer”

I9 - Enhance critical internal and external partnerships

Learning and Growth

…and being a great place to work!”
L1 - “We develop, recognize, retain, and hire great people.” L2 -...
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