Allaboutbusinessinnovation

A Compilation of Articles by Industry Experts

Focus on: SaaS

It’s All About Business Innovation
Top 10 Reasons SaaS Is Here to Stay Strategies for Success with Cloud and SaaS Gaining Trust in the Cloud A Structured Approach to SaaS

Published by BMC Software

ACKNOWLEDGMENTS
We greatly appreciate the contributions of the following people and companies: Jack D. Bischof, Accenture FredBroussard, IDC Dennis Drogseth, enterprise Management Associates (eMA) Frederic Drouin, Wood Group Information Solutions Malcolm Fry Jeffrey Gore, Column Technologies Rohit Gupta, BMC Software Bob Johnson, BMC Software Jeffrey Kaplan, THInKstrategies Bill Kirwin, Alinean Robert Mahowald, IDC Tom Pisello, Alinean Mark Settle, BMC Software W. Wyatt Starnes, Harris Corporation Phil WainewrightSteven Woods, eloqua Corporation Editor-in-Chief: elaine Korn Executive Advisor: Roy Ritthaler Senior Editor: lea Anne Bantsari Technical Editors: Andrew Harsch, Chris Rixon Editorial Team: Janice Brown, linda Donovan, Sheila Mangione Creative Design: liora Blum, liora Blum Graphic Design Creative Direction: John Bishop Special Thanks: larry Bandemer, Patty Baumgardner, Kyle Brantley, Kathryn Craig,nori De Jesus, Dennis eaton, Kimberlee ellis, Ali Ghazanfari, Tony Goodwin, Kate Guillot, Chad Haftorson, Daniel Kirkpatrick, James leach, Carolyn lindsey, Stacey nash, Kimberley Roach, Tony Sanders, lilac Schoenbeck, Matthew Selheimer, Jessica Walker, Chris Williams, Michelle Winter

To learn how BMC Software BSM solutions can help your business, call 800-841-2031. BMC soſtware, the BMC soſtwarelogos, and all other BMC soſtware product or service names are registered trademarks or trademarks of BMC soſtware, Inc. all other registered trademarks or trademarks belong to their respective companies. Copyright © 2011 BMC soſtware, Inc. all rights reserved.

Focus on: SaaS

4

A message from Rohit Gupta, General Manager, Remedy/SaaS It’s all about business innovation
By gaining betterinsight and assisting the transition to new technologies, CIOs can pave the way for innovation that drives competitive advantage. By Fred Broussard and Robert Mahowald

28 9 cloud myth busters:

TABle OF COnTenTS

TCO savings, ROI, and more
Myths abound about cloud technologies. Sort through the hype to reach fact­based assessments and financial analysis. By Tom Pisello and Bill Kirwin 36 Beyondsecurity:

6

Gaining trust in the cloud
When you use cloud services, you want them to be a trustworthy extension of your data center. But how can you trust that those services will get you to your destina­ tion? Here are some factors to consider. By W. Wyatt Starnes 45 Choosing a SaaS-based IT service

13 Cloud computing and SaaS:

A global perspective
Cloud computing and SaaS presenta variety of benefits and risks for CIOs, IT orga nizations, and lines of business. For a global perspective, Andrew Harsch, senior manager, SaaS Solutions for BMC Software, sat down with Phil Wainewright, notable industry expert, to discuss this topic. Here are some highlights from their conversation. 20 Top 10 reasons SaaS is here to stay The broad and increasing acceptance of SaaS indicatesthat the approach is not a trend that will fade anytime soon. The benefits tell the story. By Jeffrey Kaplan

management solution
Consider a more complete solution if you need integration, automation, and change/ release management. By Bob Johnson 52 Strategies for success with cloud

and SaaS
The cloud can improve IT service delivery and is causing increased interest in tradi­ tional ITSMfunctions. Here’s what you need to know. By Dennis Drogseth

1

58 ITSM in the cloud: Springboard

for a new line of business
Wood Group Information Solutions turned to SaaS so the company could offer managed services to a strategic client, opening the door to a new line of business. Read about the company’s step­by­step approach to success with SaaS. By Frederic Drouin 64 The future of...