SOA benefits accrue for the organization at two different levels, that of the business user and that of the IT organization.
From the business point of view, SOA enablesdevelopment of a new generation of dynamic applications that address a number of top-level business concerns that are central to grow and competitiveness. SOA solutions promote:
• Enhanced business decisionmaking. By aggregating access to business services and information into a set of dynamic, composite business applications, decision makers gain more accurate and more comprehensive information. People,processes and systems spanning multiple departments can more readily be mapped into a single unified view, enabling organizations to better understand the cost tradeoffs that they are making in dailybusiness operations. And by providing better information faster, organizations can react more quickly to problems as they arise.
• Greater employee productivity. By providing streamlined access tosystems and information and enabling business process improvement, businesses can drive greater employee productivity. Employees can focus their energies on addressing the important, value-addedprocesses and on collaborative, semi-structured activities, rather than having to conform to the limitations and restrictions of the underlying IT systems. Moreover, since end-users can access informationin the form and presentation factor (web, rich client, mobile device) that meets their needs, productivity is enhanced.
• Stronger connections with customers and suppliers. The benefits of SOA extendbeyond organizational boundaries. Mergers and acquisitions become more profitable, since it is easier to integrate disparate systems and applications. Integration with trading partners andstreamlining of supply chain processes are readily attainable goals. Providing more responsive customer service is enabled, as are new customer initiatives, such as one-stop service portals. By making...