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Publication Date: 18 October 2010 ID Number: G00205212

Magic Quadrant for Business Process Management Suites
Jim Sinur, Janelle B. Hill

Gartner's 2010 Magic Quadrant updates our evaluation of the top 25 vendors in this market, based on Gartner's top four usage scenarios for BPMSs.

© 2010 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution ofthis publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legaladvice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

This research updates Gartner's 2009 "Magic Quadrant for Business Process Management Suites."Our usage-scenario-based evaluation approach (introduced in 2009), our weighted criteria and our definition of a business process management suite (BPMS) are unchanged. However, some new vendors have been added and some have been dropped. Gartner's updated 2010 Magic Quadrant represents one of several tools that clients can use to evaluate vendors in this market. It also depicts the relativestrengths of the top 25 vendors that offer multiregional, cross-industry BPMSs that interest Gartner clients and nonclients the most. These vendors account for most of the spending in the BPMS market (see "Market Share: Application Infrastructure and Middleware Software, Worldwide, 2009"). However, clients should also consider other vendors that did not meet our inclusion criteria, such as thosespecializing in industry-specific processes or in particular geographic locations. The position of a vendor in the 2010 BPMS Magic Quadrant directly relates to its ability to support the top four usage scenarios that drive buyers to invest in a BPMS (rather than alternative forms of application infrastructure), and to the vendor's support for characteristics of the BPMS "sweet spot," as defined byGartner (see "The Top Four Usage Scenarios for a BPMS" and "Two Factors That Help Identify the BPMS 'Sweet Spot'"). Those usage scenarios, in order of buyer interest (based on anecdotal evidence from our client inquiries), are: Support for a continuous process improvement program Implementation of an industry-specific or company-specific process solution Support for a business transformationinitiative Support for a process-based, service-oriented-architecture (SOA) redesign Business process management (BPM) pure-play vendors have the longest history of modeldriven process execution (as opposed to code-based execution). Gartner's opinion is that modeldriven is the best way to enable business and IT professionals to manage and change processes collaboratively, especially in a volatile businessenvironment. For this reason, many of these vendors continue to lead our BPMS Magic Quadrant. Most of the large middleware and application infrastructure vendors also recognize the importance of this shift to business professional empowerment in the process improvement life cycle, and they continue to strengthen their BPMS products. Nevertheless, some of the products from the large middlewarevendors do not yet address all the BPMS usage scenarios — even in vision — like best-of-breed vendors do. The difference is most notable in the overall user experience, which is not as seamless and unified. Sheer marketing and sales can't overcome this weakness. (For more details, see the specific strengths and cautions below for all included vendors.) Partly for this reason, IBM acquired Lombardi...
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