The value chain is a systematic approach to examining the development of competitive advantage. It was created by M. E. Porter in his book, Competitive Advantage (1980). Thechain consists of a series of activities that create and build value. They culminate in the total value delivered by an organisation. The 'margin' depicted in the diagram is the same as added value.The organisation is split into 'primary activities' and 'support activities.
Here goods are received from a company's suppliers. They are stored until theyare needed on the production/assembly line. Goods are moved around the organisation.
This is where goods are manufactured or assembled. Individual operations could include room servicein an hotel, packing of books/videos/games by an online retailer, or the final tune for a new car's engine.
The goods are now finished, and they need to be sent alongthe supply chain to wholesalers, retailers or the final consumer.
Marketing and Sales.
In true customer orientated fashion, at this stage the organisation prepares the offering to meet the needs oftargeted customers. This area focuses strongly upon marketing communications and the promotions mix.
This includes all areas of service such as installation, after-sales service,complaints handling, training and so on.
This function is responsible for all purchasing of goods, services and materials. The aim is to secure the lowest possible pricefor purchases of the highest possible quality. They will be responsible for outsourcing (components or operations that would normally be done in-house are done by other organisations), andePurchasing (using IT and web-based technologies to achieve procurement aims).
Technology is an important source of competitive advantage. Companies need to innovate to reduce...