Call center en ingles

Páginas: 17 (4085 palabras) Publicado: 27 de febrero de 2011

The employer wants to hear your interpretation of the important aspects of the job. If you spend your interview for a retail sales position extolling your virtues as a computer expert you aren't likely to convince the interviewer that you have the skills needed to sell merchandise.

This is an opportunity question: an opportunity to tell how well your skills match thecompany's needs. If the search is for a super salesperson, tell how well you have honed your skills in persuasion, communication, and perseverance. Give an example of a time that you made a successful sale, or that you convinced someone to do something, or when tenacity paid off.

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WHY DO YOU WANT TO WORK FOR OUR COMPANY?This is where your research of the company comes in. In today's world of instant information, we can no longer get away with going into an interview without first having researched the company. The company in turn wants to know if you have done your homework.

This question allows you to show off the research you have done on the organization. Tell the interviewer you like the company's size,location, aggressive market stance, competitive thinking and creative business policies. It is perfectly acceptable to admit that you looked up the company on the Internet or in the reference section of the library. This shows that you know how to find answers to questions and arm yourself with information.


Occasionally an interviewer unearths someimportant information regarding a potential employee's longevity by asking this question. If you plan to go to graduate school, take a vacation tour, or move to a distant state, do not mention these plans to the interviewer under any circumstances. You will be considered a hiring risk no matter how strong your skills.

Remember that the main concern throughout the interview is to fill the open positionwith someone who will be successful in it. Say something like, First, I'd like to gain a solid foundation in the position you are considering me for, so that I am effective and successful in it. I'm sure that as I continue to grow, there will be opportunities within the company to offer me upward professional growth and new challenges.


It is unlikely thatmost interviewers are straining their ears to hear your list of weaknesses. They simply want to see how you handle the question.

Some job candidates can get away with an answer like, While I certainly have weaknesses, I don't believe I have any that are significant to the position. As you've described the position to me, I think it would allow me to call upon my strengths.

If you don't feelyou could pull that off, name a weakness that is first, not closely related to the position for which you are interviewing, and second, a technical skill that you can easily learn rather than a shortcoming in your personality, which is very difficult to change. Then tell the interviewer how you are working to improve your weak spot.

TELL ME ABOUT A PROBLEM YOU'VE FACED AND HOW YOU HANDLED ITThey want to assess your analytical skills as well as your ability to relate a delicate situation with tact and diplomacy.

To prevent yourself from stumbling and fumbling for a good response, prepare one before you set foot in the interview. Your answer should involve a clear presentation of the problem, the steps you took to correct the problem, and the results of your actions. Remember tokeep it to less than two minutes.


The interviewer is hoping to hear that your strengths match the needs of the job. He or she also wants to know how you present yourself and will watch warily for overconfidence, boastfulness, dishonesty, and lack of assertiveness.

This is an opportunity to highlight your strong points, so make the most of it. Speak of one...
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