Conflicto en proceso etico

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The main subject of the present research paper is to investigate and depth the Conflict

on Ethical Decision Process, as a human, and even better, as an international business

student, I am aware that the study of ethics usually focuses on right and wrong and good

or bad, but the real practice of ethics is a world of "gray" that exists among changing

contexts and priorities.

Weface ethical dilemmas everyday, once and again, and it can be very confusing and

hazy because sometimes the conflicts or dilemmas may not have apparent solutions, or

no matter the strategy or decision you make it can be devastating for all parties

involved, and there is no way you can prevent all the harm. That is why conflict on

ethical decision process is such an interesting andchallenging topic.

Ethics is about right and wrong in human conduct. Ethics is about choices, dilemmas

and grey areas as I wrote before. So clearly, it is not only about doing good or doing the

right thing; it is about making the very complex choices between scenarios that might

have good consequences for some groups and bad consequences for others. It explores

the questionof what we ought to do, rather than simply discuss what people could do or

actually do.

In order to know what to do in a given situation, we need to explore the issue carefully

in terms of the action involved, its consequences and the context in which it takes place.

Once we have clarified these points, our personal values will guide us in making the

final decision.

This alldepend of the person that is ethically deciding values, vision, etc. Something

can be ethical for me but may be not for another person or group of persons.

Now, some business ethics conflicts scenarios that happen everyday in different

organizations and companies:

- An employee of the company surfs the Internet shopping for personal items on

company time, can result in conflictfor his/her irresponsibility.

- A department manager of the company decides to send product to a determined

customer eventhough he realizes that the parts of the products have a quality deficiency

because the problem does not affect its function and the customer probably won’t even


- A manager decides to share important company information with one of its competitorfor his/her potential gain.

- One of the company’s employees spends several hours per week talking on his/her cell

phone talking with his/her children and friends.

- An employee takes office supplies home.

- When an accountant tells a supplier that their check is in the mail when he knows he

really hasn’t written the check yet.

- An employee talks bad to the supervisorabout another employee, but only to defame


This kind of situations and so many others sound quite familiar because we encounter

these and other cases if we spend time, working, investigating in a company or

organization. But before we categorize the persons involved in these or other situations

as good or bad people we should analyze the facts with its proper context,intentions,

what was going through their mind. Do they consider whether the choices they are

making are ethical or not?

The Ethical Decision Making Process in the Organization

Every company has an individual moral and ethical conduct through which they work,

ideally should be integrated in the organization as a written and steady code of ethics

that direct and guide all thedecision making and actions of all the company´s body,

including stakeholders, managers, supervisors, secretaries, employees in general. The

direction, success, credibility, prestige and for that the profit of the company is always

at stake, so the basis of the ethical behavior of the entity should be effective and

integral, so that it establish the morale and culture to sustain...
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