on Ethical Decision Process, as a human, and even better, as an international business
student, I am aware that the study of ethics usually focuses on right and wrong and good
or bad, but the real practice of ethics is a world of "gray" that exists among changing
contexts and priorities.
Weface ethical dilemmas everyday, once and again, and it can be very confusing and
hazy because sometimes the conflicts or dilemmas may not have apparent solutions, or
no matter the strategy or decision you make it can be devastating for all parties
involved, and there is no way you can prevent all the harm. That is why conflict on
ethical decision process is such an interesting andchallenging topic.
Ethics is about right and wrong in human conduct. Ethics is about choices, dilemmas
and grey areas as I wrote before. So clearly, it is not only about doing good or doing the
right thing; it is about making the very complex choices between scenarios that might
have good consequences for some groups and bad consequences for others. It explores
the questionof what we ought to do, rather than simply discuss what people could do or
In order to know what to do in a given situation, we need to explore the issue carefully
in terms of the action involved, its consequences and the context in which it takes place.
Once we have clarified these points, our personal values will guide us in making the
This alldepend of the person that is ethically deciding values, vision, etc. Something
can be ethical for me but may be not for another person or group of persons.
Now, some business ethics conflicts scenarios that happen everyday in different
organizations and companies:
- An employee of the company surfs the Internet shopping for personal items on
company time, can result in conflictfor his/her irresponsibility.
- A department manager of the company decides to send product to a determined
customer eventhough he realizes that the parts of the products have a quality deficiency
because the problem does not affect its function and the customer probably won’t even
- A manager decides to share important company information with one of its competitorfor his/her potential gain.
- One of the company’s employees spends several hours per week talking on his/her cell
phone talking with his/her children and friends.
- An employee takes office supplies home.
- When an accountant tells a supplier that their check is in the mail when he knows he
really hasn’t written the check yet.
- An employee talks bad to the supervisorabout another employee, but only to defame
This kind of situations and so many others sound quite familiar because we encounter
these and other cases if we spend time, working, investigating in a company or
organization. But before we categorize the persons involved in these or other situations
as good or bad people we should analyze the facts with its proper context,intentions,
what was going through their mind. Do they consider whether the choices they are
making are ethical or not?
The Ethical Decision Making Process in the Organization
Every company has an individual moral and ethical conduct through which they work,
ideally should be integrated in the organization as a written and steady code of ethics
that direct and guide all thedecision making and actions of all the company´s body,
including stakeholders, managers, supervisors, secretaries, employees in general. The
direction, success, credibility, prestige and for that the profit of the company is always
at stake, so the basis of the ethical behavior of the entity should be effective and
integral, so that it establish the morale and culture to sustain...