Cross reference itil® v3 and mof 4.0

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Microsoft® Operations Framework

Cross Reference ITIL® V3 and MOF 4.0



Published: May 2009
For the latest information, please see microsoft.com/mof




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Contents
Management Summary 1
Introduction to This Document 4
Background to IT ServiceManagement 5
Comparing Frameworks 5
Paradigms that Matter 5
Introduction to ITIL and MOF 10
What is ITIL? 10
What is MOF? 11
Alignment of ITIL and MOF 13
Differences 14
Positioning 15
Terminology and Definitions 18
Training and Certification 19
ITIL Exams 19
MOF Exams 20
Applying MOF and ITIL in Practice 21
Sources 22
Literature 22
Further Information 22
Authors 22
Reviewers 22Feedback 23
Appendix A: Detailed Cross-Reference 24
People 24
Process 24
Technology 25
Strategy, Tactics, Operations 25
Separation of Duties (SoD) 31
Plan-Do-Check-Act (PDCA) 31
Appendix B: Mapping of Processes, Activities, Functions, and Other Elements 33





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