Cross Reference ITIL® V3 and MOF 4.0
Published: May 2009
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Management Summary 1
Introduction to This Document 4
Background to IT ServiceManagement 5
Comparing Frameworks 5
Paradigms that Matter 5
Introduction to ITIL and MOF 10
What is ITIL? 10
What is MOF? 11
Alignment of ITIL and MOF 13
Terminology and Definitions 18
Training and Certification 19
ITIL Exams 19
MOF Exams 20
Applying MOF and ITIL in Practice 21
Further Information 22
Reviewers 22Feedback 23
Appendix A: Detailed Cross-Reference 24
Strategy, Tactics, Operations 25
Separation of Duties (SoD) 31
Plan-Do-Check-Act (PDCA) 31
Appendix B: Mapping of Processes, Activities, Functions, and Other Elements 33
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