Curriculum

2
ETHERNET

USB

CABLE

4
CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC

+12VDC

HFC MAC ID: ABCDEF012345

USB CPE MAC ID:ABDCEF012345

Power adapter may vary fromillustration

5 3
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22 38 In c.

S B 51 00

1
Ca R bl Fb TM e oa Mod rd em

SU

6
OR
USB
Your computer may vary from illustration

Quick Reference Guide

Insertthe CD-ROM only if you are going to make a USB connection or to read the SB5100 User Guide.

Ethernet

SURFboard Cable Modem SURFboard Cable Modem
US In B D s Us tall rive Un er G atio rs Co insuid n A nta tall e ssis ta c t US nt In B fo D rm riv ati er on
-0 01 20 02 ei he re r re r gist sp pr er ec od ed tiv uc in e t or th ow e ne rs .

Do not connect both the Ethernet and USB Cableto your PC. Use one or the other depending on your PC Configuration.

M od em

R R

SURFboard
Troubleshooting
T he Problem Green POWER light is OFF Cannot receive or send data
Standby

RCable Modem

This information is to help you quickly solve a problem. Before calling your service provider, try unplugging and plugging in the cable modem power cord in the AC wall outlet torestart the cable modem.

T he Solution
Check that the power adapter is plugged in. Power adapter may vary from illustration. Try pressing the Standby button. If you have cable TV, check that your TV isworking and the picture is clear. If you cannot receive your regular TV channels, your data service will not function. Try pressing the Standby button if the Standby light is ON. Check the coaxialcable at the cable modem and wall outlet. Hand-tighten if necessary. Check that the USB or Ethernet cable is properly connected to the cable modem and your computer. Check the IP address by following...