Descripción de "service delivery manager"

Service Delivery Manager
Main Job Purpose  To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.

Duties andResponsibilities           Management of an IT Service Delivery team of 6 and the responsibility for career development and appraisals. Definition of service levelagreements (SLA’S) related to contracted services. To manage the IT Service Delivery team, taking responsibility for service desk, desktop support and application support. Ensure SLA’s areachieved and client expectations are met (or exceeded). To build service relationships with clients. Ensure quality and profitable services are performed to the agreed SLA. To ensurethat systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. To provide reports to an agreed schedule (oron request), including management and account performance reports. Attend client service review meetings; areas covered will include performance reports, service improvements,quality and processes. To develop and facilitate workshops and training courses.

Skills / Attributes Required      Demonstrable experience of working in an IT Service managementcapacity. Experience of managing suppliers in outsourcing contracts Proven people management skills. ITIL Service Delivery qualification is desirable. Excellent communication skills.CV Screen is an IT Recruitment Agency that charges just 12.5% of the basic salary for Permanent recruitment. Recruiting throughout the UK, our cost effective service is designed toenable you to reduce your recruitment costs without compromising the quality of candidates you recruit. To contact us, please visit www.cvscreen.co.uk or call 0845 200 8170