The Know-It-Alls — They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
The Passives— These people never offer ideas or let you know where they stand.
The Dictators — They bully and intimidate. They're constantly demanding and brutally critical.The "Yes" People — They agree to any commitment, yet rarely deliver. You can't trust them to follow through.
The "No" People — They are quick to point out whysomething won't work. What's worse, they're inflexible.
The Gripers — Is anything ever right with them? They prefer complaining to finding solutions.
How this seminarwill help you deal with problem people
1. You'll understand the difficult people in your life.
Learn how they think, what they fear, why they do what they do.Understanding difficult people makes dealing with them less frustrating.
2. You'll understand specifically what to do and say.
At this seminar, you'll concentrateon here's-how-you-do-it techniques. You'll leave knowing how to use these techniques in specific situations, with all types of difficult people.
3. You'll beless of a target for difficult people.
Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learnhow to derail the problem people and teach them to treat you with respect.
4. You'll bring out the best in people.
Let's face it — nobody's difficult all of thetime (and everybody's difficult some of the time). Your new skills will help you reinforce the most positive behavior in everyone — at work and at home.