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United States Surgical

150 Glover Avenue, Norwalk, CT 06856 USA • 203-845-1000 •
Trademark ©2004. United States Surgical, a division of Tyco Healthcare Group LP. All Rights Reserved. CIG 11.02 7.5m • BK00015I

How to Use Your Catalog
SYNETURE Product Catalog

Syneture Suture products are available through United StatesSurgical, a division of Tyco Healthcare Group LP. Customer Supply Chain Services 150 Glover Avenue Norwalk, CT 06856


How to Use the Product Catalog

The product catalog contains the complete line of Syneture product codes. For additional information, please contact our Customer Service Representatives at: 1 800 722 8772.


How to Order Syneture Products

Toplace your order for any product, the following methods are available:

Toll Free

Call our Customer Service Representatives at: 1 800 722 8772 8:00 AM–6:00 PM EST 24 Hour Emergency Service

Fax Orders to

1 800 544 8772

Mail Orders or Confirmation Documents To

United States Surgical Customer Logistics 150 Glover Avenue Norwalk, CT 06856


Electronic Data Interchange:Contact our Customer Service Representatives toll free, and they will provide you with the information necessary to begin order transmittal. 1 800 722 8772

Terms for Ordering

Terms: Net 30 Days

Prices do not include shipping charges. All prices are FOB shipping point, and relate only to prices charged by United States Surgical to end users. All direct orders shall incur a3% shipping and handling fee. If you require proof of delivery, please communicate this to the Customer Service Organization within 30 days from the date of the invoice. Failure to communicate this request within these guidelines will cause any deduction for this shipment to be disallowed. Any deduction for nondelivery of product must be made within 30 days of the invoice and be accompanied withyour debit memo. Failure to provide this information within these guidelines will result in your deduction being disallowed.

Orders for Emergency Delivery Must Be Received by 3:00 PM EST

Note: Calls to the Customer Service area are routinely monitored in order to provide you with the quality customer service you have come to expect from United States Surgical.

Returned Goods Policy

Allsales are final. However, we realize that it is sometimes necessary for our customers to return product. All returns must be authorized through the United States Surgical Customer Supply Service. Authorization must take place prior to any merchandise being returned. Only products purchased directly from United States Surgical will be accepted for return. Returns without Return Authorization willNOT receive credit and will not be returned.

Terms for Ordering

Return Authorization

United States Surgical representatives and managers are not authorized to remove any product from your hospital and cannot authorize returns. Request for merchandise return authorization must include: • Reason for return • Item number/United States Surgical product code number •Customer purchase order number • Customer debit number • Quantity • Lot number

Return Procedure

Customer service will assign a Return Authorization number. The customer must include the Return Authorization number on all paperwork. The returned product must be returned in one shipment within thirty (30) days of issuance.


Product should be shipped back to United States Surgical insuch a manner as to prevent damage. Product damaged in shipment will not receive credit. The Return Authorization number must be clearly labeled on the shipping container. Product should be shipped to: United States Surgical Division of Tyco Healthcare 195 McDermott Road North Haven, CT 06473


Authorized merchandise returns are shipped at the customer's expense. United States Surgical...
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