Last Updated: 28 February 2010
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Introduction Roles and Responsibilities Moderator Guidelines 3.1 3.2 3.3 3.4 3.5 Room Guidelines In-Game Call for Help and Moderation Tools Housekeeping Panel Speech Commands Specific Situations 3.5.1 3.5.2 3.5.3 3.5.4 3.5.5 ‘Hacking’/Scripting Unacceptable Names and Mottos HarassmentScripting Swearing
4 Ban Lengths 4.1 4.2 4.3 4.4 4.5 5 Other 5.1 Badges 5.2 Conduct 5.3 Events 5.4 Contact Language Images Scamming, Scripting and Impersonation Disruption Other
1 INTRODUCTION Congratulations on becoming a Moderator! Being a Moderator (an Uber Hotel volunteer) is fun, but it comes with responsibilities too. This handbook explains what your Moderator roles and responsibilitiesare.
There are three levels of Moderators: TRIAL MODERATORS are new to the team and are being watched over by other staff members to make sure they understand their role and are not abusing their responsibilities. MODERATORS are the main category of moderators at Uber Hotel; they are more experienced than Trial Moderators. They have access to the in-game moderation tool and ‘Management andModeration’ area of the Uber website. SENIOR MODERATORS are the most experienced of our moderator team, they have a slightly higher rank so they can support and manage other moderators if necessary.
NOTE: In no way is any moderator ‘better’ than another. Harassment of other staff members will not be tolerated and will punished.
2 ROLES AND RESPONSIBILITES As a Moderator you should try your bestto be friendly and helpful to all visitors in the hotel. You’re there to EDUCATE them about hotel safety and how the hotel works, as well as to protect innocent Uber’s and fight 'the bad guys'. The Moderator Handbook: It is very important that you read and follow the guideline in this handbook, if you do not, you only have yourself to blame if you are disciplined for something set out in thisbooklet. Disciplinary action: If you see an Uber acting inappropriately, you should issue a warning and explain that his/her behavior is unacceptable. You should do this politely and in a controlled, professional manner. If the behavior continues, it may be suitable to ban the user, refer to pages later on in this booklet. Uber support: You should support ordinary Ubers as much as you can - greet newguests, show them round the hotel, answer their questions and try to mediate in any conflicts or arguments. You are there to help, not just take advantage of commands and play around. Uber Administrator support: If you need any advice, do not hesitate to contact an administrator at any point. You can contact us in-game or via email. Moderator alerts: When you’re signed into the hotel on yourModerator name, you are expected to answer the Calls for Help and spend time in guest rooms as well as public rooms. Trial moderators do not have access to the call for help. Moderator recruitment: Administrators are the ones who recruit, moderators do not. Please do not ‘give out’ jobs or bug us with suggestions. Feedback: If you have any suggestions or feedback, please let the appropriate personknow. You are expected to read (and reply if needed) to all emails and messages from administrators to keep yourself up to date with what’s happening on Uber. You are also expected to check the staff message board/forum from time to time for important updates. Moderator disagreements: You cannot ban anyone in higher or equal rank to yourself. This does not mean you can ban other staff members that arelower than you unless you have an extremely good reason, if you have a problem with another member of staff, contact an administrator. Security: You must not reveal any passwords or information to anyone - not even fellow staff. You must not reveal who bans an Uber. You can say “A staff member banned you for xyz reason” but you must NEVER give out account info, account names, emails etc. to ANY...