Equivalencias

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Lean Six Sigma Program
Status Report

Sector Meetings October / November 2005

Draft – for discussion purposes only

Process & Quality Mgmt. Vision
Position Lean Six Sigma as a tool to provide NYISO staff with the know-how to execute Excellence in Execution program
Lean: Reduce complexity & cycle time Six Sigma: Reduce process defects and variation

Define performance measurementsystem Communicate quality awareness and process improvement across the organization and to our Customers Balance product and process improvement projects while maintaining momentum on both (prioritization tool) 2

Project Selection Process
Implementation use of a structured approach to:
Identify opportunities - Project Ideas Prioritize projects Select projects to execute Manage the number ofprojects in process

Disciplined management of the active project pipeline – launch projects based on availability of resources and data Clear, consistent use of project evaluation criteria related to driving value
3

1

Project Selection Process
Identify Value Levers

2

Identify Project Ideas

3

Screen Initial List of Project Ideas

4

Scope and Define Projects
GreenBe lt: Chion amp : Pro s Ownr: ces e SM E: Tea M rs: m embe M Bl ckBelt: aster a Fi anc Rep n ial : Jack Caza ie r FrankDeno ElaineBell Wayn B e ailey M ber1,M er 2, Me 3 em emb mber Ke Richads ith r M arcella B m au

5

Prioritize List of Defined Projects

DataSou es rc
Call Vo Repo lume rt Phone temstatistcs sys i Pro Na e ject m : Pro s: ces Prob lem St temen a t: De t: fec Baseline : Entitl mene t: Goa: l Initial DPMO :
Rea d DPM lize O:

DataO wners
M Da Owne1 r. ta r M Da Owne2 r. ta r
#

PRIORITIZATION CRITERIA
Criteria Quality: Defect Reduction Delivery: Cycle Time Reduction Price: Cost Reduction VOC: Customer Impact
Weight

HIGH
10 Required by Regulation, Desired b Customer

MEDIUM
7 Required by Regulation

LOW
3 Desired by Customer

NONE
0 Not Required byRegulation & No Desired by Customer Not Desired by Customer & Not Desired by NYISO

1

10

Initial Si ma: g
Rea d Si ma: lize g

St rtingDa a te:

Reduce incom ca vo at Cusomer Relations ing ll lume t Bid to B pro s ill ces Inco ng cll vo to Cusomer Re mi a lume t lationsinc sedby35% r rea ove thepas 12mon fromJanua thru Dece be caus anadd al t ths ry m r ing ition opeatingexpensethefirmof $41,000 r for . Anyinco ca fromM t Parti ipan dueto billingerro ming ll arke c ts rs 1204 lls /mon ca th 776ca / mon lls th Reduce vo by 25 (70 of Entitleme ) from 1204 call lume % % nt down to 904ca / mon lls th 285 91 4.95 5.21 th January 202004 ,

2

7

Desired by Customer and NYISO

Desired by Customer

Desired by NYISO

3

9

Above $100,000

$100,000 - $50,000$50,000-$10,000

0 - $10,000

4

5

Major Visible Impact

Major Impact or Minor Visible Impact

Minor Impact

No Impact

5

Reliability

5

Affects NYCA Mission-critical syste non operational

Affects Zones outside J & K Non Local Reliability - Non mission-critic mission-critical systems non systems affected operational $100,000 - $1 million impact $1 - $ 100,000 impact

None

6Market

7

Above $1 million impact

$0 impact

7

Reputation

9

NYISO fails to meet regulatory Continuous mistakes in processes t Small process/procedural errors compliance issues, execution caus affect stakeholders and indicate impact limited stakeholder segmen NYISO inability to correct marked disruptions. One area Cross-functional < 3 Areas Highly Cross-functional/Reengineering

None

9

Complexity

7

N/A

10

Data Availability

10

More than 40 data points per month More than 20 data points per monthFewer than 20 data points per mont Fewer than 20 data points per mont at least 6 months of data at least 3 months of data 3 months of data less than 3 months of data

12

Time Frame

5

Less than 5 months

5-9 months

9-15 months...
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