Handeling Objections

Handling Objections, Questions or Concerns


1. Listen to the whole objection without interrupting the prospect, then pause.

2. Repeat or restate theobjection back to them; so, your question/concern is that…… or; so, what you are saying is….

3. Acknowledge their question/concern by saying; I completely understandor I can appreciate that or I agree, that is a valid concern/question.

4. Isolate the question/concern by asking…And before I answer your question/concern, can youplease tell me if this is the only thing holding you back from moving forward with me today?

5. Answer the question/concern if it is a real objection. If it isnot, then keep probing for the real objection.

6. Close….ask for the business; if I could would you?OR.


1. Listen to the objection without interrupting the prospect and pause, then repeat or restate the objection back to them; so, your question/concernis that…or; so, what you are saying is….


2. Acknowledge the question /concern by saying; I see what you mean or I understand what you are saying or that is agreat question/concern.

3. Explore by asking; what is causing that question/concern or tell me more about it question/concern or why do you feel that way.


4.Isolate the question/concern by asking; and before I answer the question/concern is this the only thing holding you back from moving forward with me today?

5.Answer the question/concern, if it is a real objection. If it is not, then keep probing for the real objection.

6. Close….ask for the business; if I could would you?