Informacion

BPMM Overview © 2004

TeraQuest

Overview of the Business Process Maturity Model (BPMM)

Bill Curtis Co-Founder & Chief Scientist
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BPMM Overview © 2004

TeraQuest

The Business IT Divide

Quality of Requirements Process Consistency

Accuracy of Estimates Process Discipline

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BPMM Overview © 2004

TeraQuest

On the Way to Level 3
The Business “We’re now the problem”“Non-responsive” “You’re not a reliable partner” IT “We know” “No, it will take longer!” “We know”

Level 3 2 1

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BPMM Overview © 2004

TeraQuest Bill of sale

1) Functional Fractures
Contract System Invoice

Sales

Legal

Product

Finance

VP

VP

VP

VP
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BPMM Overview © 2004

TeraQuest

2) Best Practitis
Business Process 1

Business Process 2

Bestpractice 3 Best practice 1 Best Practice 2 Best practices are not always integrated into a seamless process Best practice 4

Business Process 2
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BPMM Overview © 2004

TeraQuest Work Unit 1

3) Process Obesity
Work Unit 2 Work Unit 3 Work Unit 4 Work Unit 5

Level 3—Standard Process

Standard Process
This is a process description derived from the local method of doing it

DefinedProcess
This is a process description derived from the local method of doing it

Level 2—Local Processes
Work Unit 1
Process description
This is a process description derived from the local method of doing it

Work Unit 2
Process description
This is a process description derived from the local method of doing it

Work Unit 3
Process description
This is a process description derived fromthe local method of doing it

Work Unit 4
Process description
This is a process description derived from the local method of doing it

Work Unit 5
Process description
This is a process description derived from the local method of doing it

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BPMM Overview © 2004

TeraQuest

4) Technology Envy
Standard Process
This is a process description derived from the local method of doingit

Level 3

Level 2

Process Process description description Process Process This is a process This is a process description from Process deriveddoing it description derived from the local method ofdescription description method of doing it the local This is process This is a process description descriptionaderived from Process description derived from This is a process the local methodProcess from Process of doing it the local method of doing it description derived description the local method of doing it This is a process description description description derived from This is a process
the local method of doing it description derived from the local method of doing it This is a process description derived from the local method of doing it

Level 1
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BPMM Overview © 2004TeraQuest

5) Configuration Conflagration
Materials whose current states are tightly linked must be controlled

The materials that support your work must be consistent with each other

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Training Process maps

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Forms

=
Systems
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BPMM Overview © 2004

TeraQuest

6) ****flow
Legal Contract
Incomplete information

Sales Bill of sale
Items left off bill of saleProvisioning Specification
Unspecified Requirements

Finance Invoice
Incorrect invoices

rework value adding work

rework value adding work rework

BPM focuses on the enterprise:
• • • • Create seamless workflow Integrate functional silos End snowballing rework Roadmap for automation

value adding work 9

BPMM Overview © 2004

TeraQuest

Reasons for Adopting1
Client 1:International Bank Barriers:
• Overload, rework • Multiple ways to do similar things • Disappointing automation results

Objectives:
• Achieve cost reductions • Recognition for efficiency

Client 2: Health Care Services Company Objectives:
• Reduce billing errors • Provide framework for 6σ and business process reengineering

Barriers:
• Workflow bottlenecks, errors • Difficulty selecting 6σ...