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DIRECCIÓ GENERAL D’ORDENACIÓ I CENTRES DOCENTS ESCOLES OFICIALS D’IDIOMES PROVES DE CERTIFICACIÓ 2008-2009

IN_NA_CE_MA_09

APELLIDOS /COGNOMS: _________________________________________________ NOMBRE/ NOM: _________________________________________________________
D.N.I o PASSAPORT / D.N.I. o PASAPORTE: Nº EXPEDIENT / Nº EXPEDIENTE LLOC D’EXAMEN / LUGAR DE EXAMEN:____________________________ ____________________________ E.O.I. _________________________________

PROVA PER A L’OBTENCIÓ DEL / PRUEBA PARA LA OBTENCIÓN DEL

CERTIFICAT DE NIVELL AVANÇAT – IDIOMA ANGLÉS CERTIFICADO DE NIVEL AVANZADO – IDIOMA INGLÉS
DELS ENSENYAMENTS OFICIALS D’IDIOMES / DE LAS ENSEÑANZAS OFICIALES DE IDIOMAS

READING COMPREHENSION
PUNTUACIÓ/PUNTUACIÓN TOTAL: 40 60%= 24 50%= 20 NOTA: ______DURACIÓN /DURADA:

70 min.

APTE / APTO
Corrector/a

APTE/ APTO CONDICIONAL NO APTE / NO APTO

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DIRECCIÓ GENERAL D’ORDENACIÓ I CENTRES DOCENTS ESCOLES OFICIALS D’IDIOMES PROVES DE CERTIFICACIÓ 2008-2009

IN_NA_CE_MA_09

USE THE ANSWER SHEET TO WRITE YOUR ANSWERS

TASK 1 Read Workplace Etiquette: How to Avoid Conflict in the Workplace. Match headings A-I with paragraphs 1-6.Write the appropriate LETTER in the boxes on the answer sheet. There are two extra headings. Paragraph 0 is an example. (6 x 2 = 12 marks)

A B C D E F G H I

SIT, WAIT, THINK AND ACT WHEN CORRECT. YOU SHALL NOT OVERREACT. EVER. STAY IN THE DRIVER'S SEAT. DOCUMENT, DOCUMENT AND DOCUMENT AGAIN. GOOD FENCES MAKE FOR GOOD WORK RELATIONSHIPS ZIP IT. PLAY YOUR CARDS WELL. CORDIALITY ANDFRIENDLINESS. WHAT YOU SEE IS WHAT YOU GET.

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DIRECCIÓ GENERAL D’ORDENACIÓ I CENTRES DOCENTS ESCOLES OFICIALS D’IDIOMES PROVES DE CERTIFICACIÓ 2008-2009

IN_NA_CE_MA_09

Workplace Etiquette: How to Avoid Conflict in the Workplace
0
Whenever you have issues in the workplace, you're better off thinking through your words before you voice complaints, thoughts or suggestions. Whether you're abusiness owner, supervisor, manager or employee, the workplace can sometimes become a tinderbox for conflict.

1

Learn to think before you speak. Bite your tongue before that provocative remark comes out of your mouth and you find yourself embroiled in a fight. Create boundaries and set limits in the workplace. Know how much contact you can take and how much will ignite your internal nuclearbomb. Also, keep in mind that you don't know which one of your co-workers will be easily ignited, offended or wounded; another reason why keeping clear, but cordial, boundaries is another way of protecting and preserving yourself. Take control of potentially volatile work situations and take charge of managing them. For example, if you work for an individual who needs ample amounts of admiration andappreciation, give it to them. Work actively to make your work life smoother and to protect your employment and chances of rising on the career ladder. Remember that the best defence is a good offense. Strategize and evaluate the personalities you contend with and apply good people management techniques to the cast of characters you live with during your workday. If you want to win the war (keepyour job and progress up the career ladder), sometimes it's strategically advantageous to lose the battle. Assess a work situation carefully. Strategize and assess your gains and losses in a situation. If your supervisor or manager needs to act as if he or she came up with an idea that was actually yours, don't argue with them. When co-workers feel neglected, they often will create a scenario thatinvites you to react more emotionally than it’s justified. Excessive reactions cause all out wars and can get you fired. Don't do it! Assess a dispute with your coworker. Is it really worth fighting over? Repeat to yourself, "They're only words and I WANT my job." Make every effort to be kind and warm. Ask co-workers and supervisors about how they are; notice changes in their appearance in a...
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