Iso 19011

Páginas: 49 (12131 palabras) Publicado: 15 de agosto de 2012
Reference number
ISO 19011:2002(E)
© ISO 2002
INTERNATIONAL
STANDARD
ISO
19011
First edition
2002-10-01
Guidelines for quality and/or environmental
management systems auditing
Lignes directrices pour l'audit des systèmes de management de la qualité
et /ou de management environnemental
Licensed to AQSR/OLIVER MACKO
ISO Store order #: 519175/Downloaded: 2002-10-31
Single userlicence only, copying and networking prohibited
ISO 19011:2002(E)
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ii © ISO 2002 – All rights reserved
Licensed to AQSR/OLIVER MACKO
ISO Store order #:519175/Downloaded: 2002-10-31
Single user licence only, copying and networking prohibited
ISO 19011:2002(E)
© ISO 2002 – All rights reserved iii
Contents Page
Foreword ................................................................................................................................................................... ivIntroduction................................................................................................................................................................ v
1 Scope............................................................................................................................................................. 1
2 Normativereferences................................................................................................................................... 1
3 Terms and definitions .................................................................................................................................. 1
4 Principles of auditing................................................................................................................................... 3
5 Managing an auditprogramme.................................................................................................................... 4
5.1 General .......................................................................................................................................................... 4
5.2 Audit programme objectives andextent..................................................................................................... 6
5.4 Audit programme implementation............................................................................................................... 8
5.5 Audit programme records ............................................................................................................................ 8
5.6 Audit programme monitoring and reviewing...
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