Manual vpro5

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Visual PRO/5®

BASIS International Ltd. November 1, 1999

Copyright Notice
This manual is copyrighted by BASIS International Ltd., Albuquerque, New Mexico © 1999. All rights reserved. Portions © 1986 by the University ofToronto. Written by Henry Spencer. Not derived from licensed software. © 1980 The Regents of the University of California. All rights reserved. Portions © Informix Software, Inc. All rights reserved. No part of this manual may be reproduced by electronic, digital, or mechanical methods without the express written permission of BASIS International Ltd. Information contained in this document is subjectto change without notice. BASIS International Ltd. 5901 Jefferson Street NE Albuquerque, NM 87109-3432 Main Telephone: 505.345.5232 Main Fax: 505.345.5082 Email: Web site: BASIS Technical Support email: BASIS Technical Support telephone: 505.345.5021 BASIS Technical Support fax: 505.344.9057

BBX®, Visual PRO/5®, PRO/5®, PRO/5 DataServer®, The BASIS ODBC Driver® and DDBuilder® are registered trademarks of BASIS International Ltd. ResBuilder™ and GUIBuilder™ are trademarks of BASIS International Ltd. All other product names and brand names are service marks and/or trademarks or registered trademarks of their respective companies.

Contacting BASIS
If you purchased your BASIS product from a Distributor, Reseller, OEM, or anycompany outside the United States, you need to contact your dealer for technical support. These BASIS dealers will either answer your question or will contact us on your behalf. All customers who purchase products from BASIS automatically receive thirty days of free telephone support, beginning with your first call to our department. After thirty days, you can either receive technical support forUS$ 35.00 per topic (charged to your American Express, VISA, or MasterCard), or purchase a technical support contract from our Sales Department. You can also receive technical support via fax or e-mail for free. Requests that come to us by phone or voice mail receive the highest priority. A higher priority is assigned to requests with complete information. Faxed and e-mailed requests receive a lowerpriority than phoned requests; as with voice mail, priority is given to requests with complete information. For informal support needs, you can use our online discussion forums to share your question or information with hundreds of other BASIS product users around the world. When contacting BASIS for technical support, be prepared to provide the following: Contact information Serial Number Yourname, name of your company, telephone and/or fax number. Even though a product's serial number may not be required for support, the number is used to log and track the call. By tracking all calls, we can see the types of questions we receive and then use this information to determine how we may improve our service to you. Serial numbers also provide a reliable method for retrieving key pieces ofinformation about a particular product, such as the BASIS part number, media type, revision level, activation key/license number and customer update history The name of the product and the product's revision number are two other key pieces of information because new revisions interact differently with hardware equipment PRO/5 Error and TCB(10) A complete description of the problem, including thePRO/5 error and the TCB(10) value is helpful when available. When a specific error is available, include the PRO/5 line or function in which the error occurred and the values of all variables used in the line. The value for TCB(10) gives us an indication of where the problem is originating. When we know the operating system you are using, we occasionally find a mismatch between the BASIS product...
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