Continuous Improvement Process (CIP, or CI) is an ongoing effort to improve products, services or processes. These efforts can seek "incremental" improvement over time.
• The core principle ofCIP is the (self) reflection of processes. (Feedback)
• The purpose of CIP is the identification, reduction, and elimination of suboptimal processes. (Efficiency)
• The emphasis of CIP ison incremental, continuous steps rather than giant leaps. (Evolution)
• Improvements are based on many, small changes rather than the radical changes that might arise from Research and Development• As the ideas come from the workers themselves, they are less likely to be radically different, and therefore easier to implement
• Small improvements are less likely to require majorcapital investment than major process changes
• The ideas come from the talents of the existing workforce, as opposed to using R&D, consultants or equipment – any of which could be very expensive• All employees should continually be seeking ways to improve their own performance
• It helps encourage workers to take ownership for their work, and can help reinforce team working, therebyimproving worker motivation
The PDCA cycle
Establish the objectives and processes necessary to deliver results in accordance with the expected output. By making the expected output thefocus, it differs from other techniques in that the completeness and accuracy of the specification is also part of the improvement.
Implement the new processes. Often on a small scale ifpossible.
Measure the new processes and compare the results against the expected results to ascertain any differences.
Analyze the differences to determine their cause. Eachwill be part of either one or more of the P-D-C-A steps. Determine where to apply changes that will include improvement. When a pass through these four steps does not result in the need to improve,...
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