DOI Information Technology
Department of the Interior Information Technology & Business Enterprise STRATEGIC PLAN
PROVIDING WORLD-CLASS CITIZEN-CENTRIC
INFORMATION PRODUCTS AND SERVICES THROUGH KNOWLEDGE-SHARING AND PARTNERSHIP WITH OUR BUREAUS
POSTED MAY 2006
INDEX Preface Flow Chart – President’s Management Agenda; Interior StrategicPlan, IT Strategic Goals Mission, Vision, Key Building Stones to IT Business Enterprise Planning Seven (7) Interior IT Goals Goal 1. Enterprise Architecture Goal 2. IT Security Goal 3. E-Government Goal 4. Capital Investment Planning Goal 5. Enterprise Operations Goal 6. Knowledge Management Goal 7. Skilled Workforce Conclusion PART II: Appendices A - G
Note: Part II of this Plan will includeImplementation Milestones and IT Governance Framework updates Note of appreciation: A special acknowledgement for work on this document is designated for Joan Kimmel-Frantz, from the Minerals Management Service and to Kristin Bodling, serving as an Intern in the Office of the Chief Information Officer – both of whom have provided an exceptional effort toward developing this document.
CustomerService That Sets Us Apart —
All 7 IT Goals in our IT Strategic Plan are guided by our intent to apply a world class, “best in practice” integrated IT approach to providing technology products and service solutions in support of our Lines of Business and customers that differentiate Interior from other Departments. Our Bureau missions are diverse. In order to manage IT within this complexity,we are focusing on those Lines of Business that include Natural Resources, Energy, General Science and Innovation, Environmental Management, Litigation and Judicial Services, Law Enforcement, Income Security, Economic Development, Community and Social Services, Safety and Health, Disaster Management, and Education. This business-oriented, integrated approach allows us to empower Interior customersand citizens to help themselves; improve the quality of our products and services; make information available to our customers in a timely, consistent, and easy fashion; remove sources of frustration; and present an integrated customer contact environment. Our IT Strategic Plan therefore concentrates on strategies that will help us address service and support opportunities; determine a startingpoint, i.e. a baseline of customer satisfaction and quality perceptions; reduce duplication of information; link customer satisfaction and quality goals with our overall strategies, plans, and performance metrics; establish closed-loop systems to address problem areas, including automatic escalation; and better match availability of support to meet our needs.
Introductory Notes on the Plan andApproach – The Departmental IT Strategic Plan calls for widespread change over the next five years. Designed to support the Department’s overall strategic mission and management goals, it aligns IT with the Department’s major program concerns, including Trust management, Facilities and Maintenance, and Performance Management. Its goals, enabling strategies, and performance measures are tied toIT security, EGovernment, and capital planning and investment. Enterprise architecture provides an overall framework, promoting inter-bureau cooperation and improving data sharing capabilities across business lines. To maximize the innovative and effective use of technology and adapt to changing needs, the Department is migrating its Information Technology (IT) portfolio to integrated,Department-wide business processes and technologies. Extensive efforts have been made to standardize IT functions and organizations throughout the Department. Further standardization along functional areas will enable DOI to create a more mature IT investment management organization. To measure maturity progress, the Department is using GAO’s IT Investment Management (ITIM) framework. Through FY 2008, the...