Processmapping example

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Process Mapping Training Workshop

© 2002 Deloitte Touche Tomatsu. All rights reserved.

Acknowledgement



This MAPSS Project is one of the Demonstrator projects funded by the Department of Health’s Information for Social Care (IfSC) initiative. The project would also like to thank Deloitte & Touche for their contributions in the training materials.



Goals and Objectives

• •• • • •

Introduction to the project To understand why organisations are modelling Business Processes To develop a common understanding of process mapping tools and techniques To understand that process mapping is a skill that will support ongoing initiatives To gain some experience of writing process maps To analyse and develop concrete suggestions for improvement and to create a basis forfuture change initiatives

Introductions

• • • • •

Name Where you work Current Role Your view of Process Mapping Expectations

Agenda Morning
09:30 – 10:00 Workshop opening & Introductions 10:00 – 11:00 Module 1 11:00 – 11:15 Break 11:15 – 12:45 Module 2 12:45 – 13:00 Summary 13:00 – 14:00 Lunch

MAPSS Project - overview

• •

This project is one of 2 process mapping projectsbeing supported by the Department of Health across England. The objectives of the project are to: – To deliver as set of agreed symbols for mapping social care – Produce a public domain user guide for process mapping – Develop public domain training materials – Produce a range of ‘As is’ and ‘To be’ process maps – To map cross-agency flows, inc. data flows for Caldicott purposes – Develop a businesscase for national co-ordination roll out and to – Explore options for future repository support, possibilities include SCIE, Dept of Health and ADSS IMG. Thereby establishing a shared knowledge base. The project will help to address the requirements set out in the DoH guidance note ‘Information for Social Care’ as will as helping CSSRs across London to develop best practice approaches andbenchmarking capabilities for delivering customer focussed social services.



The project plan

Phase 1
Obtain funding & agree PID

Phase 2

Agree standard symbols

Prepare manual

Refine manual

Training Day

Prepare process maps

Training Day

Prepare process maps

Explore repository options

Develop preferred option for repository

Oct

Nov

Dec

Jan

Feb

Mar Links with other projects



There are 2 process mapping pathfinder projects being undertaken:
– This one – Stockton on Tees Consortium which will concentrate on the Integrated MH Services, mapping the ‘As is’ and ‘As if’ processes from referral to Discharge

• • •

The relationship between the two is the agreement to share all the
deliverables and lessons learnt from the processmapping

Lessons learnt and findings will be disseminated and shared via the
DoH Website.

We are linking with LEAP and IDEA to build on investments already made

Course Outline

Module 1 Introduction to Introduction to Process Process Mapping Mapping

Module 2 Tools & Tools & Techniques Techniques

Module 3 Building Building Process Process Maps Maps

Module 4 Uses & Uses &Applications Applications

Practical 1

Practical 3

Practical 2

Module 1 Introduction to Process Mapping
Module 1 Introduction to Introduction to Process Process Mapping Mapping Module 2 Tools & Tools & Techniques Techniques Module 3 Building Building Process Process Maps Maps Module 4 Uses & Uses & Applications Applications

Practical 1

Practical 3

Practical 2

What is a BusinessProcess?

A process is... • • • A series of related activities that “flow” through an organisation Not limited to a single function or department Something that can be viewed from end to end
Process Trigger Input
Policy development Assessment Customer Service Order Fulfilment Application Procedure

Value-Added Output

Customer

Functional View v Process View

Functional orientation...
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