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HOTEL AND HOSPITALITY ENGLISH QUIZ
UNITS 1, 2, 15.
1 - CHECKING IN WITH RESERVATION
COMPLETE THE GAPS WITH AN APPROPIATE PHRASE.
YOU:_________________________________________________(SAY HELLOIN A FRIENDLY WAY)
GUEST: GOOD EVENING, MY NAME’S TOM, I HAVE RESERVATION.
YOU:________________________________________________(CONFIRM WHAT HE SAYS)
GUEST: THAT’S RIGHT.YOU:________________________________________________(ASK FOR HIS CREDIT CARD)
GUEST: HERE’S MY VISA CARD.
YOU:________________________________________________(ASK IF HE WANTS A WAKE UP CALL)
GUEST: NO, THANK YOU. I’M HEREON HOLIDAYS.
YOU:___________________________________________________________(ASK IF HE WANTS A NEWSPAPER IN THE MORNING)
GUEST: YES PLEASE, COULD I HAVE CLARIN?YOU:____________________________________________________________(SAY YES IN A POLITE WAY)
GUEST: WHAT TIME’S BREAKFAST?
YOU:_________________________________________________________________(TELL HIM 7.30 TO 11 AND WISH HIM A NICESTAY)



IN A RESTAURANT
COMPLETE
YOU:______________________________________________________________(ASK DINERS IF THEY ARE READY TO ORDER)
GUEST: YES, WE ARE, THANK YOU.YOU:____________________________________________________________________(ASK THE THE MAN WHAT HE WANTS TO EAT)
GUEST: I’LL START WITH THE MUSHROOMS SOUP, AND FOR THE MAIN COURSE I THINK I’LL HAVE THE RACK OF LAMB.YOU:___________________________________________________________________(SAY POLITELY WHAT A GOOD CHOICE HE HAS MADE AND ASK HIM IF HE’S HAVING WINE)
GUEST: YES PLEASE, A SMALL GLASSOF SAUVIGNON.YOU:______________________________________________________________(SAY POLITELY THAT YOU DON’T SERVE SAUVIGNON)
GUEST: OH, I SEE. WHAT KIND OF WATER DO YOU HAVE?YOU:_________________________________________________________________(TELL DINER SPARKLING AND STILL)
GUEST: OK A SPARKLING WATER GLASS THEN, THANKS.
YOU:____________________________________________(FINISH THE CONVERSATION POLITELY SAYING THAT...
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