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OGC Best Management Practice - It Service Management - Itil

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Help | Coming Soon | Register/Login | Your Account | Shopping Basket Publications Library Search: Monday, July 13, 2009 You are here: Home >Publications Library > IT Service Management - ITIL

Service Management - ITIL® Version 3 Publications
Version 2 (V2) has undergone a major refresh which is Version 3 (V3). Version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old andnew approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further. The Official ITIL Version 3 Portfolio includes: The OGC required products. These are the OGC Core Reference material and a range of OGC derived products. All products that are OGC-required are "Crown copyright -value-added". Complementary material from the Official Publisher, Official Accreditor and web based complementary products.

Core Reference Material
Service Strategy Service Design Service Transition Service Operation Continual Service Improvement ITIL Lifecycle Publication Suite

OGC Derived Products
The Introduction to ITIL Service Lifecycle Passing Your ITIL Foundation Exam - The ITILFoundation Study Aid Passing Your ITIL Intermediate Capability Stream Exam Passing Your ITIL Intermediate Lifecycle Stream Exam Key Element Guides

Complementary Products
ITIL V3 Foundation Handbook – Pocketbook from the Official Publisher of ITIL ITIL V3 Guide to Software Asset Management ITIL V3 Small-Scale Implementation Delivering IT Services using ITIL, PRINCE2 and DSDM Atern Building an ITILbased Service Management Department

More information on ITIL Versions:
ITIL Translation Publications - Version 2 and 3 ITIL Version 3 Publications ITIL Version 2 Publications

Core Reference Material
Service Strategy A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element 13/7/2009

OGC Best Management Practice - It Service Management - Itil

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of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in thispublication.

Available formats: Service Strategy Book Published: 30 May 2007 Service Strategy eBook Published: 31 Jan 2008 Service Strategy PDF Published: 05 Jun 2007 ISBN: 9780113310524 Price: £85.00 (£97.75 inc. VAT) ISBN: 9780113310890 Price: £85.00 (£97.75 inc. VAT) ISBN: 9780113310456 Price: £85.00

Service Strategy Online Subscription Sub. No.: 7003147 Price: £75.00 (£86.25 inc. VAT)

»Service Strategy is also available in the following translations: Service Strategy (German Translation) Book Service Strategy (German Translation) PDF Service Strategy (Japanese Translation) PDF Service Design In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the designof appropriate and innovative IT infrastructure service solutions and processes.

Available formats: Service Design Book Published: 30 May 2007 Service Design eBook Published: 31 Jan 2008 Service Design PDF Published: 05 Jun 2007 ISBN: 9780113310548 Price: £85.00 (£97.75 inc. VAT) ISBN: 9780113310906 Price: £85.00 (£97.75 inc. VAT) ISBN: 9780113310470 Price: £85.00

Service Design Online...
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