Reverse logistics

Going Backwards: Reverse Logistics Trends and Practices

Contents in Brief
CHAPTER 1: SIZE AND IMPORTANCE OF REVERSE LOGISTICS CHAPTER 2: MANAGING RETURNS CHAPTER 3: DISPOSITION AND THE SECONDARY MARKET CHAPTER 4: REVERSE LOGISTICS AND THE ENVIRONMENT CHAPTER 5: EUROPEAN REVERSE LOGISTICS CHAPTER 6: INDUSTRY SNAPSHOTS CHAPTER 7: FUTURE TRENDS AND CONCLUSIONS APPENDIX A: LETTER/COPY OF SURVEYAPPENDIX B: DATA TABULATION APPENDIX C: FOR MORE INFORMATION APPENDIX D: EDI 180 TRANSACTION SET GLOSSARY ENDNOTES INDEX ABOUT THE AUTHORS 1 37 73 101 137 159 187 211 219 235 241 255 267 277 281

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Rogers and Tibben-Lembke

Reverse Logistics

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Table of Contents
CONTENTS IN BRIEF ..................................................................................... V TABLE OFCONTENTS ................................................................................. VII LIST OF TABLES .......................................................................................... XI LIST OF FIGURES ....................................................................................... XIII AUTHORS’ NOTES......................................................................................XV REVERSE LOGISTICS EXECUTIVE COUNCIL MEMBERS ...............................XVII PREFACE...................................................................................................XIX CHAPTER 1: SIZE AND IMPORTANCE OF REVERSE LOGISTICS 1.1 1.2 1.3 1.4 1.5 1

IMPORTANCE OF REVERSE LOGISTICS................................................. 1 REVERSE LOGISTICS ACTIVITIES........................................................ 9 STRATEGIC USE OF REVERSE LOGISTICS .......................................... 14 REVERSE LOGISTICS CHALLENGES ................................................... 27 BARRIERS TO GOOD REVERSE LOGISTICS ......................................... 32 37

CHAPTER 2: MANAGING RETURNS 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10

IMPROVE RETURN"GATEKEEPING".................................................. 38 COMPACT DISPOSITION CYCLE TIME................................................ 42 REVERSE LOGISTICS INFORMATION SYSTEMS ................................... 43 CENTRALIZED RETURN CENTERS ..................................................... 50 ZERO RETURNS ............................................................................... 60REMANUFACTURE AND REFURBISHMENT ......................................... 64 ASSET RECOVERY ........................................................................... 66 NEGOTIATION ................................................................................. 68 FINANCIAL MANAGEMENT .............................................................. 69 OUTSOURCING REVERSE LOGISTICS................................................. 70 73

CHAPTER 3: DISPOSITION AND THE SECONDARY MARKET 3.1 3.2 3.3 3.4 3.5 3.6 3.7

OVERVIEW OF THE REVERSE LOGISTICS FLOW ................................. 73 RETURNED PRODUCT TYPES ............................................................ 75 PRODUCT DISPOSITION .................................................................... 78 MATERIAL FLOW............................................................................ 86 SECONDARY MARKETS .................................................................... 89 SECONDARY MARKET FIRMS ........................................................... 92 STRATEGIC ELEMENTS OF THE SECONDARY MARKET ....................... 99 101

CHAPTER 4: REVERSE LOGISTICS AND THE ENVIRONMENT 4.1 4.2

LANDFILL COSTS ANDAVAILABILITY ............................................ 103 TRANSPORT PACKAGING ............................................................... 113

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4.3 4.4

Rogers and Tibben-Lembke
RETURNABLE PACKAGING CONSIDERATIONS ................................. 125 PRODUCT TAKE-BACK................................................................... 133 137

CHAPTER 5: EUROPEAN REVERSE...