Revision A B
ECO See Agile See Agile
Author G.Gieseker G.Gieseker Initial Draft
Approved See Agile See Agile
Date N/A 10-Jun-10
Added iPhone 4 specific damage and updated LCI policy.
APPLE NEED TO KNOW CONFIDENTIAL © 2010 Apple Inc. All rights reserved. 070-2515-B SVC, IPHONE VMI SPEC Page 1
• The iPhonewarranty covers failures caused solely by manufacturing defects, regardless of accidental or liquid damage. • Cosmetic blemishes caused by use, are NOT covered under the iPhone warranty. • An iPhone that has failed due to accidental or liquid damage is eligible for Out-of-Warranty (OOW) Paid Service. • Damage caused by material or foreign objects in the ports is NOT covered under the iPhone warrantybut, may be eligible for OOW Paid Service • Certain damage is INELIGIBLE for OOW Paid Service, including catastrophic damage caused by abuse such as the device separating into multiple pieces and inoperability caused by unauthorized modifications.
Visual Mechanical Inspection
A visual mechanical inspection should be performed prior to troubleshooting to protect testing hardware and identifyconditions that may affect warranty coverage of the iPhone. Important: This VMI Specification does not apply to the Original iPhone.
Liquid Contact Indicators (LCI)
iPhones are equipped with two external LCIs to assist with determining if the iPhone has come into contact with liquid. A triggered LCI indicates that the inside of the iPhone has come in contact with liquid. When the LCI comes incontact with liquid, a red or pinkish color appears across half of the indicator in the headset jack and a full red trigger in the dock connector LCI.
What to do if an LCI is triggered?
Check for clear signs that the iPhone has been in contact with liquid; such as liquid behind the display or dock connector corrosion. If clear signs of liquid damage exist, deny warranty coverage and offer Out ofWarranty Paid Service. Ask the customer if the iPhone has been in contact with liquid, and if so, did the failure occur at that time or soon after exposure. If customer confirms correlation between liquid contact and failure, deny warranty coverage and offer Out of Warranty Paid Service. If a customer disputes whether an iPhone with a triggered external LCI has been damaged by liquid contact andthere are no external signs of damage from corrosion you may do one of the following: - Open the unit as described in iPhone Service Disassembly document (070-2616) and look for internal corrosion or a triggered internal LCI. If there is corrosion or at least one triggered internal LCI, deny warranty coverage and offer Out of Warranty Paid Service - Refer them to Apple for further evaluation inAppleCare supported countries. The iPhone warranty excludes damage that has been caused by liquid.
Note: A flashlight, magnifying glass or otoscope may be needed to view external LCIs.
Debris or Corrosion in Ports
Inspect for lint or other contamination that may be causing functional issues by viewing the: • Headset jack. • Dock connector. • Microphone and speaker or mesh. Inspect forcorrosion, lint or other foreign materials in the dock connector and headset jack that could cause a functional issue. Corrosion or other contamination could prevent proper connection with cables or dock connections. Lint or other foreign debris should be removed with an antistatic brush prior to testing.
APPLE NEED TO KNOW CONFIDENTIAL © 2010 Apple Inc. All rightsreserved. 070-2515-B SVC, IPHONE VMI SPEC Page 2
Guidelines for Classification
Covered Service: If the damage for which the customer is seeking service is described below,
whether or not accidental or liquid damage is present, the repair is Covered Service.
Single Front Glass or Back Glass Fracture Hairline Two-Leg Display Fractures
Passes through the Receiver or Home Button