Secretaria

Mobility Call Center Attendance Policy
Cingular Wireless Customer Services group is committed to providing the highest quality service to
our customers. Maintaining adequate and consistent staffing is crucial to the operation of the call
center and to our ability to deliver quality service. Unscheduled time away from work causes a
breakdown in work performance, imposes added work on theteam, and directly impacts the level of
service we can offer. For this reason, regular attendance and timeliness are essential job functions for
every non-exempt employee. Repeated unscheduled absenteeism may result in discipline up to and
including termination. It is your responsibility to maintain acceptable attendance performance.
Please read the following attendance guidelines and discuss anyquestions you may have with your
Manager.
1. Regular attendance and timeliness are essential parts of your job responsibilities. You are
expected to be at your workstation and available for work when scheduled.
2. Unscheduled absences negatively impact our customers, your coworkers and the Company’s
business operations. Whenever possible, you are required to schedule IN ADVANCE ANDACCORDING TO YOUR DEPARTMENTAL GUIDELINES, any time off you will need to
attend to medical care or personal needs if it will interfere with your regular scheduled shift. If
for any reason you encounter a situation that requires you to miss any time from your regular
shift, you must contact your immediate Manager and / or the attendance line in accordance with
your call center guidelines, at leastone hour before your shift start time. If an emergency
prevents you from contacting your Manager one hour before your shift, you must contact your
Manager as soon as possible. In addition, if you must leave before the end of your scheduled
shift due to illness or emergency, you must notify your Manager (or another Manager if yours is
unavailable) and / or the attendance line in accordance withyour call center guidelines prior to
leaving. Failure to properly call in, or failure to notify your Manager prior to leaving early, will
be dealt with as performance issues and may result in discipline up to and including termination.
If an employee is absent from work for (3) or more consecutive workdays without Company
approval, the employee will be considered to have abandoned their joband voluntarily quit his /
her job without notice.
3. The following types of absences will not count as “unscheduled time away” under this
Attendance Performance Statement:
Approved Leave of Absence
Scheduled Vacation
Jury Duty
Bereavement
Court Subpoenas
Military Leave
Company recognized Holidays (unless scheduled to work on a Holiday)
Short Term Disability
Federal /State mandated Leaves (i.e. FMLA, etc.)
Company initiated closings (i.e. inclement weather, etc.)
Contracted time Off (Union Business)
Approved / Company Mandated Time Off, (i.e. EWP, vacation, disciplinary time, etc.)
As stated above, unless the need for time off is unforeseeable, these absences must be prearranged
with management and scheduled in accordance with your departmentalguidelines.
4. “Unscheduled time away,” meaning any time away from your scheduled shift due to
absences, late arrivals or early departures that is not excused under paragraph 3, above, will be
tracked using an “Unscheduled Absence Point System”.
Unscheduled Absence Points Will Accrue According To The Following Schedule:
5 minutes to 30 minutes missed from scheduled shift = ¼ Point
31 minutesto 120 minutes missed from scheduled shift = ½ Point
121 minutes to 1 full scheduled shift missed = 1 Point
Attendance Performance Management Process
(All Point Accruals Based On Rolling 12 Month Calendar)
3 Points = Coaching *
5 Points = Coaching *
Disciplinary Process
7 Points = Counseling Notice
9 Points = Written Warning
11 Points = Final Written Warning
12 Points = Termination Of...