Shouldice case study

Solo disponible en BuenasTareas
  • Páginas : 2 (457 palabras )
  • Descarga(s) : 0
  • Publicado : 7 de febrero de 2011
Leer documento completo
Vista previa del texto
|Shouldice Hospital - Case Study |
||
|Amit Bedi – akb2115|
|Israel Nunez – ien2102 |
|Haowei Wang – hw2317|
||
| |
|IEOR 4001 – Professor Riccio|
||
|2/3/2011 |
||

||

[pic]
2) The design strategies that account for Shouldice's success include a focus on customer satisfaction, operational efficiency and a team culture that fosters an open,supportive and collaborative environment.

The fact that Shouldice does not charge parents whose kids are having an operation for a nightly stay leads to reduced stress for the patient as well as...
tracking img