Department: Industrial Management
Course: Knowledge Management
Teacher: Päivi Haapalainen
Merari Amaya T94402
Karen Hinojosa T94422
11/ April / 2010
We will begin this essay with our own description of Knowledge Management formed by concepts learned during the course: Knowledge Management corresponds to the set ofprocesses and systems that allow the significant growth of intellectual capital of an organization by the management of its capabilities of problems resolutions (strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences) efficiently, in order to generate competitive advantages over time.
Nowadays organizations realizedthat their physical and financial assets do not have the capacity to generate benefits sustainable and competitive in time and discover that the intangibles assets are those that provide real value to organizations, the Knowledge that the organization possesses (tacit and explicit), resources belonging to the organization, that are not assessed from an accounting viewpoint. But this has no means ifthe company does not have a good notion of how to administrate this knowledge and make it available for the intellectual capital that the organization processes. We also know that organizations today do not lack of information they lack the tools to get the right information to the right people at the right time.
That is why for this project we decided to choose the topic of “Knowledgedistribution” aiming at solving the following problem situation... Both new and existing knowledge has to be distributed to those who need to be aware of it. As the main stage we will consider the situation of an organization that has no means or paths for knowledge to be available inside the organization where it is needed also processes are not documented making things very variable giving opportunity formistakes, has problems with the newcomers at the time of giving them the information required for their job. We will solve this with the knowledge gained during the course bringing to this “company” a solution to have efficient operations by having a good share of knowledge of how things work and how they could work.
We will start this paper by focus our attention first of all in the “SevenProcess of Knowledge Management”
Seven Process of Knowledge Management
The members of the organizations have the knowledge, skills, experience and intuition, but the organization controls only a fraction of these. Therefore it is necessary to develop strategies to make workers explicit their knowledge then this becomes information, and this is recorded in documents that later can be used foranyone that requires it. One of the things we believe is essential for proper interface between document management, information management and ultimately knowledge management is the performance of people in the organization and then having identified the knowledge, the organization must develop strategies that allow, "anchor" to them, and enable to use it.
Explicit Knowledge - Be sure that we knowwhat happens outside of the company (costumers, suppliers). One unit of the company may be aware of certain knowledge but others may not be aware of it.
Knowledge management has various tools to identify knowledge: the directories and yellow pages of experts, knowledge maps, topographies of knowledge, knowledge assets maps, maps of sources of knowledge, which are used interchangeably in dependingon the objectives, but all with proven results in different contexts.
We will suggest the knowledge map that can help the company staff find these answers when they needed. A knowledge map is an updated map that tells us what is the existing knowledge and where it is, but does not contain the same knowledge, only the reference from where you can find it, configured as a guide.
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