Sugar Customer Relationship Manager
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Publicado: 24 de octubre de 2011
Sugar Enterprise Application Guide
Version 6.2.0
Copyright Information
Sugar Enterprise Application Guide Version 6.2.0, 2011
Copyright © 2004-2011 SugarCRM Inc. www.sugarcrm.com This document is subject to change without notice.
License
The contents of this document are subject to the Sugar Enterprise Subscription Agreement (“Agreement”). You may not use this document except incompliance with the Agreement.
Disclaimer
Your Warranty, Limitations of liability and Indemnity are expressly stated in the Agreement. Please refer to the Agreement for the specific language governing these rights and limitations under the Agreement.
Trademarks
All SugarCRM logos in this document are registered trademarks of SugarCRM Inc. See the SugarCRM trademark policies athttp://www.sugarcrm.com/crm/open-source/trademark-information.html for more information on how SugarCRM trademarks can be used.
06/01/11
Contents
Preface ............................................................................................................. i
About thisGuide........................................................................................................................................ i Audience ................................................................................................................................................... ii Overview................................................................................................................................................... ii CoreFeatures..................................................................................................................................... ii Sales Force Automation ............................................................................................................. ii Marketing Automation ............................................................................................................... ii CustomerSupport...................................................................................................................... iii Collaboration ............................................................................................................................. iii Reporting................................................................................................................................... iii Administration........................................................................................................................... iii Related Documentation ........................................................................................................................... iv
Installing and upgrading Sugar.................................................................... 1
Installation prerequisites and guidelines................................................................................................... 1 Memory requirements........................................................................................................................ 1 Databaserequirements....................................................................................................................... 1 Securing your Sugar installation........................................................................................................ 2 Downloading and installing Sugar............................................................................................................ 3 Using the Sugar SetupWizard.......................................................................................................... 5 Upgrading Sugar ....................................................................................................................................... 8 Compatibility matrix for upgrade ...................................................................................................... 9 Upgrade prerequisites...
Version 6.2.0
Copyright Information
Sugar Enterprise Application Guide Version 6.2.0, 2011
Copyright © 2004-2011 SugarCRM Inc. www.sugarcrm.com This document is subject to change without notice.
License
The contents of this document are subject to the Sugar Enterprise Subscription Agreement (“Agreement”). You may not use this document except incompliance with the Agreement.
Disclaimer
Your Warranty, Limitations of liability and Indemnity are expressly stated in the Agreement. Please refer to the Agreement for the specific language governing these rights and limitations under the Agreement.
Trademarks
All SugarCRM logos in this document are registered trademarks of SugarCRM Inc. See the SugarCRM trademark policies athttp://www.sugarcrm.com/crm/open-source/trademark-information.html for more information on how SugarCRM trademarks can be used.
06/01/11
Contents
Preface ............................................................................................................. i
About thisGuide........................................................................................................................................ i Audience ................................................................................................................................................... ii Overview................................................................................................................................................... ii CoreFeatures..................................................................................................................................... ii Sales Force Automation ............................................................................................................. ii Marketing Automation ............................................................................................................... ii CustomerSupport...................................................................................................................... iii Collaboration ............................................................................................................................. iii Reporting................................................................................................................................... iii Administration........................................................................................................................... iii Related Documentation ........................................................................................................................... iv
Installing and upgrading Sugar.................................................................... 1
Installation prerequisites and guidelines................................................................................................... 1 Memory requirements........................................................................................................................ 1 Databaserequirements....................................................................................................................... 1 Securing your Sugar installation........................................................................................................ 2 Downloading and installing Sugar............................................................................................................ 3 Using the Sugar SetupWizard.......................................................................................................... 5 Upgrading Sugar ....................................................................................................................................... 8 Compatibility matrix for upgrade ...................................................................................................... 9 Upgrade prerequisites...
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