Technology services product line definitions

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Technology Services Product Line Definitions

Management Objective:

Realign Technology Services product line structure in an effort to enhance business management capabilities when separate, distinct business models exist. Alignment changes include adding two new product lines, realigning product categories, and eliminating portfolio overlaps through rationalization of service portfolios.In addition, the changes will enable better management of profitability and growth expectations for the consulting and support product categories.

Effective:

Fiscal year 2010 - November 1, 2009

Product Category Structure:

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Product Category: Technology Support

K2-Graphics Support Services: new product line for FY10; includes annuity reactive services on HP Imaging &Printing Group graphics large- scale, wide- format products (Scitex, Indigo and Design Jets), including HW support, SW support, Support Plus, Support Plus 24, and Call to Repair. Also includes time and material HW break/fix and SW Support calls on IPG graphics products.

R4-IPG Support: includes annuity reactive services on HP Imaging & Printing Group commercial products, including HW support, SWsupport, Support Plus, Support Plus 24, and Call to Repair. Also includes time and material HW break/fix calls on IPG commercial products.

7G-Network Services: includes all deployment and integration event services, reactive and proactive services on networking products across both HP Procurve and Third Party Vendor products such as CISCO. Includes proactive services sold outside of P24 and CS;,network-related proactive services sold as part of P24 and CS are in JN. Network consulting design has been realigned to SIP PLG4.

K3-HP Technology Software Support: new product line for FY10; includes annuity software reactive services and software updates for HP Business Critical Server products, HP Industry Server products, HP Storage Works Division products, HP Infrastructure Software andBlades products, and selected strategic third party software products. Also includes T&M SW support calls. Exception: When hardware and software support cannot be separated, it will be mapped to the relevant HW support product line. See matrix below:

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72-BCS Server Support: includes annuity hardware reactive services on HP Business Critical Server products. Alsoincludes time and material HW break/fix calls on BCS products. Includes all event, reactive and proactive services on HP NonStop products (except NonStop Education which resides in PL4J). Exception: When hardware and software support cannot be separated, it will be mapped to the relevant HW support product line. See example matrix below:

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06-Industry Standard Servers Support: includesannuity hardware reactive services on HP Industry Standard Server products. Also includes time and material HW break/fix calls on ISS products. Exception: When hardware and software support cannot be separated, it will be mapped to the relevant HW support product line. See example matrix above.

R8-Storage Support: includes annuity hardware reactive services on HP StorageWorks Divisionproducts. Also includes time and material HW break/fix call on StorageWorks products. Exception: When hardware and software support cannot be separated, it will be mapped to the relevant HW support product line. See example matrix above.

R7-PSG Support: includes annuity reactive service contracts on HP Personal Systems Group products, including HW support, SW support, Support Plus, Support Plus24, and Call to Repair. Also includes time and material break/fix calls on PSG products

JN-MissionCriticalandEnvironmental Services: annuity proactive services includes remote monitoring, custom proactive services, Mission Critical Partnership, ASE days, Proactive Select, Proactive 24, Critical Services, Proactive Essentials, ITSM Service Improvement Plan, Proactive Blade Service, Mission...
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