A- Good morning, This is Alex Schmidt speaking, How can I help you?
C- Hi Alex, I´mChristine.
A- Hi Christine, how are you?
C- I am fine thanks, and you?
A- Fine too, thanks
C- Can I talk with Tanja Steinmann please?
A- Sure,wait a moment please… hmmm, sorry, I forgotted it. She is in a meeting until 12:30, but she will be free the rest of the day. Can you callher back later?
C- Unfortunately I have a meeting from 12 until 5 p.m. Can I leave a message?
A- Yes, obviously
C- Ok, tell her I will beavailable on my cell number whole day, I will wait for her call back
A- Don´t worry, It´s well annotated
B- Thanks, see you!
A- See youCONVERSATION 2. DEALING WITH COMPLAINTS
A- Good morning, Easy Auto, how can I help you?
B- Good morning Sir, I would like to make acomplaint, how can I do it?
A- Please, could you tell me the reason of your complaint?
B- Of course, there is a mistake in your last weekinvoice. You bill me 3 days instead of 2 days.
A- Well, I understand. Please, can you tell me your name and a contact phone?
B- Yes, my nameis Manuel Molés and my telephone number is +34600428429.
A- Thank you. I was on holiday last week so I have to check the information withmy partner and I will call you back as soon as possible.
B- Ok, thanks for all, I will wait for your answer.
A- Thank you. Good morning.