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  • Publicado : 26 de noviembre de 2011
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Part 1: Discussion Question
1. Why should one study operations management?
We study OM (Operation Management) for four reasons:
1. OM is one of the three major functions of any organization, and it is integrally related to al the other business function. All organizations market (sell), finance (account), and produce (operated), and it is important to know how the OM activity function.Therefore, we study how people organize themselves for productive enterprise.
2. We study OM because we want to know how goods and service are produced. The production function is the segment of our society that creates the products and service we use.
3. We study OM to understand what operations managers do. By understanding want these managers do; you can develop the skill necessary tobecome such a manager. This will help you explore the numerous and lucrative careers opportunities in OM.
4. We study OM because it is such a costly part of an organization. A large percentage of the revenue of most firms is spent in the OM function. Indeed, OM provides a major opportunity for an organization to improve is profitability and enhance its service to society. Example 1 considershow a firm might increase its profitability via the production function.
2. Identify four people who have contributed to the theory and techniques of operations management.
1. Eli Whitney (1800) is credited for the early popularization of interchangeable parts, which was achieved through standardization and quality control.
2. Frederick W. Taylor (1881), known as the father ofscientific management, contributed to personnel selection, planning and scheduling, motion study, and the now popular field of ergonomics. One of his major contributions was his belief that management should be much more resourceful and aggressive in the improvement of work methods. Taylor and his colleagues, Henry L. Grant and Frank and Lillian Gilbreth, were among the first to systematically seekthe best way to produce. Another of Taylor’s contribution was the belief that management should assume more responsibility for:
a. Matching employees to the right job.
b. Providing the proper training.
c. Providing proper work methods and tools.
d. Establishing legitimate incentives for work to be accomplished.
3. By 1913, Henry Ford and Charles Sorensen combinedwhat they knew about standardized parts with the quasi-assembly lines of the meatpacking and mail-order industries and added the revolutionary concept of the assembly line, where men stood still and material moved.
4. Quality control is another historically significant contribution to the field of OM. Walter Shewhart (1924) combined his knowledge of statistic with the need for quality controland provided the foundations for statistic sampling in quality control.
3. Briefly described the contribution of the four individuals identified in the preceding question.
1. Frederic W. Taylor: One of his major contributions was his belief that management should be much more resourceful and aggressive in the improvement of work methods. Another of Taylor’s contribution was the belief thatmanagement should assume more responsibility for:
a. Matching employees to the right job.
b. Providing the proper training.
c. Providing proper work methods and tools.
d. Establishing legitimate incentives for work to be accomplished.
2. Quality control is another historically significant contribution to the field of OM by Walter Shewhart (1924).
3. Eli Whitney(1800) is credited for the early popularization of interchangeable parts, which was achieved through standardization and quality control.
4. Henry Ford and Charles Sorensen combined what they knew about standardized parts with the quasi-assembly lines of the meatpacking and mail-order industries and added the revolutionary concept of the assembly line

4. What are the three basic...
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