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IT impact in Chilean firms, the economy and everyday life: BIT Chile 2005’s main results

www.wipchile.cl FONDECYT Project Nº1050769

WIP annual meeting 2006 Chinese Academy of Social Sciences, Beijing 13 July 2006 by Sergio Godoy E., MBA PhD Director of WIP/BIT Chile project sgodoye@puc.cl

www.wipchile.cl

Scope of WIP/BIT Chile
Overall impact of IT & the Internet

Business andInformation Technology project (BIT): Impact of IT in: Firms (BIT survey) The Economy (GNP analysis) Sectors (Case studies)

World Internet Project (WIP): Impact of IT in: everyday life (WIP survey)

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www.wipchile.cl

Workplan of WIP/BIT Chile 2003-2008

BIT Chile chronogram

WIP Chile chronogram
1st WIP Chile survey 2003 2nd WIP Chile survey 2004

1st BIT survey 2005 1st WIP/BITcase study 2005 1st BIT GNP Analysis* 3rd WIP Chile survey 2006* 2nd WIP/BIT case study 2nd BIT survey 2007 2nd BIT GNP Analysis

4th WIP Chile Survey 2008 3rd WIP/BIT case study

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www.wipchile.cl

SOurce: Uday Karmarkar/BIT project

US GNP composition, 1997
Products 16%

Services 84%

Material 37%

6%

31%

Information 63%

10%

53%

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www.wipchile.cl

Chile’s GNP2003*
Source: CCS/Banco Central de Chile Source: *Preliminary data

Products 29%

Services 71% Material 67%

28%

39%

32%

Information 33%

1%

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www.wipchile.cl

Source: Choi, Rhim & Park 2006 (BIT Korea)

GNP changes in S Korea

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www.wipchile.cl

English / Spanish Arabic & Chinese Language Footprints

Source: Uday Karmarkar, BIT-USA

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www.wipchile.clBIT Chile 2005 survey to firms: 1. Adoption and impact on business results

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www.wipchile.cl

% of Chilean firms connected to the internet and with a website
Source: Digital Economy Report 2004, CCS Source:

100% 90% 80% 70% 60% 50% 42% 40% 30% 20% 10% 0% 2000 2001 2002 2003 2004
7% 16% 11% 25% 33% 61% 64% 69% 70%

Internet

Website

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IT impact on business results (costand financial indicators)

www.wipchile.cl

www.wipchile.cl

Technology adoption trends by firm size
Software technologies (%) Digital divide: As IT become more sophisticated, the larger the difference between SMEs and big firms
95,8 100 92,7 62 51,7 41,7 40,8 40,4 46,1 25,7 9,8 8,6 23,9 13,3 9,9 21,4 10,4 6,1 10 10,3 12,9

Group work and productivity tools
Enterprise Resource PlanningERPs

Instant messaging Supply Chain Management Business Inteligence Application Integration & Middleware E-invoicing

Small

Medium

Large

www.wipchile.cl

2. Outsourcing

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(by firm size) (by firm size)
Have you outsourced any of your business processes? (mean = 39%)
51.0 38.7 41.7

BPO

www.wipchile.cl

Accounting Programming Network Management Order FulfillmentMarket Research
21,1

37,9

56,3 65,5

75,1

37,6

46,5

41,4 36,6 36,6 34,4 33,9 38,8 32,8 31,1 27,3 10,3 22,9 24,8 37,9 48,2

Small

Medium

Large

Payroll Finance RFP, Bids and Contract Management Data Management Customer Contact Data Center Operations

10,3 13,1

23,5 27,5 26,5

16,6 8,7 12,4

20,6

10,7

23,5

31

Small

Medium

Large

www.wipchile.cl3. Globalisation

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www.wipchile.cl

% of firms that increased/somewhat % of firms that increased/somewhat increased… increased… according to SIZE according to SIZE
Website languages Distance to suppliers Foreign suppliers Nº of pdction centres Foreign trade
0% 20% 40% 36% 21% 19% 14% 14% 33% 23%

Globalising trends,1

21% 36% 36% 39% 71% 56% 60% 61% 80% 41%

Small

MediumBig

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www.wipchile.cl

% firms operating in/will operate in next 3 years
according to SIZE according to SIZE

Globalisation regions

SE Asia Western Europe Canada & Mexico USA Latin America
0%

15%

53% 18% 40% 18% 33% 41% 45% 50% 100% 91% 93%
120%

56%

33% 42%

20%

40%

60%

80%

100%

Small

Medium

Big

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4. Case study...
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