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DEMING’S 14 POINTS OF QUALITY APPLIED TO INFORMATION QUALITY MANAGEMENT
MIT IQ Industry Symposium
Cambridge, Massachusetts
July, 2007 Presented By:

Larry P. English INFORMATION IMPACT
International, Inc.
871 Nialta Lane, Suite 100 Brentwood, TN USA 37027 Tel: +1 (615) 837-1211 0697 [0666]
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Fax: +1 (615) 837-8804 E-mail: Larry.English@infoimpact.com Web: http://www.infoimpact.com© INFORMATION IMPACT Confidential & Proprietary

COPYRIGHT © 1987- 2007 INFORMATION IMPACT International, Inc., Confidential & Proprietary 871 Nialta Lane, Ste 100 Brentwood, TN 37027 Tel: +1-615-837-1211 Fax: +1-615-837-8804 Email: info@infoimpact.com Web Site: http://www.infoimpact.com This material is the sole property of INFORMATION IMPACT International, Inc., World rights reserved. Thisdocument Is based on trade secrets or copyrighted material owned by Information Impact International, Inc. No part of this document may be stored in a retrieval system, transmitted or reproduced in any way, including but not limited to photocopy, photograph, magnetic or other record, without the prior agreement and written permission of INFORMATION IMPACT International, Inc.

TIQM® and TQdM® areregistered trademarks of INFORMATION IMPACT International, Inc. Is a registered trademark of INFORMATION IMPACT International, Inc. IQMMTM is a trademark of INFORMATION IMPACT International, Inc. RADDTM is a trademark of INFORMATION IMPACT International, Inc.

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© INFORMATION IMPACT Confidential & Proprietary

Larry P. English President and Principal
Mr. English is aninternationally recognized speaker, educator, author and consultant in information and knowledge management and information quality improvement. He also provides consulting and education in information stewardship, strategic information visioning, information technology evaluation, information resource management and data administration, data modeling and facilitation, and value-centric applicationdevelopment methods. Mr. English has developed the Total Quality data Management (TIQM®) methodology applying Kaizen® quality principles to information quality management. He chairs Information Quality Conferences around the world and he is a co-founder of the International Association of Information and Data Quality (IAIDQ). Prior to founding INFORMATION IMPACT International, Inc.(www.infoimpact.com), Brentwood, TN, over nineteen years ago, Mr. English was Vice President of an international IRM consulting firm. Before that, he was manager of systems development and then for information management with a large publishing firm. Before positions as Senior Instructor for a computer manufacturer and Information Systems Training Coordinator for a major insurance firm, Mr. English began hiscareer with Sears, Roebuck, and Co., as a programmer and systems analyst. He was featured as one of the “21 Voices for the 21st Century” in the January, 2000 issue of Quality Progress. DAMA awarded him the 1998 “Individual Achievement Award” for his contributions to the field of information resource management. Mr. English has served as an Adjunct Associate Professor in computer science. He is a memberof the American Society for Quality and is a former advisor for DAMA. He has also been an active member of various ANSI (American National Standards Institute) standards committees, and he is an editorial advisor for DM Review. A magna cum laude graduate of Hardin-Simmons University, Mr. English holds a Masters Degree from the Southern Baptist Theological Seminary where he was a Luther RiceScholar and a Garrett Fellow. He is listed in Outstanding Young Men in America and Who’s Who Worldwide. He has provided consulting and educational services in more than 30 countries on five continents to such organizations as Aera Energy, Air Canada, American Express, Belgacom, Boeing, British Telecom, Coca-Cola Foods, Dow Chemical, Eastman Kodak, Eli Lilly, the FDIC, Hewlett-Packard, The Hartford,...