3 QUALITY EXCELLENCE MODELS

Excellence Models
Total Quality

EXCELLENCE / INNOVATION

Improving performance, recognizing excellence

EXCELLENCE MODELS

Implementing total quality at international level has led to the
emergence of several excellence models in quality management
These models serve as evaluation tools for companies to determine
how competitive are internationally.

The bodies responsible for managing thesemodels provide awards for
excellence in management with the aim of promoting and spreading
competitiveness at the national / global level.

EXCELLENCE MODELS

Benefits?
AUTOEVALUATION
•Establish strong areas.
•Corrective actions on weak areas .
•Detect improvement opportunities.
•Steps to implement CONTINUOS IMPROVEMENTS.
AUDITING
•External auditors offer multiple ideas of improvementopportunities.
•Avoid penalties.
•Comply with the law.
CERTIFICATION
•Recognition
•Loyalty.
•Sustainability.

MODELOS
DE EXCELENCIA
EXCELLENCE
MODELS

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1950
1987
1988
1989
1991
1992
1993
1994
1996
2000

Deming (Japón)
Malcolm Baldrige (USA)
EFQM (Europa)
México
Perú (*)
Uruguay
Colombia
Argentine
Chile
Iberoamericano

(*) Started as a Quality Contest.

EXCELENCIA
MODELS
AWARDS
MODELOS DEEXCELLENCE

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1991

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*QA=Quality Assurance

1982

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3 most recognize Excellence Models Awards

1994

PREMIOS
A LA GESTIÓN
deAWARDS
la CALIDAD
EXCELLENCE
MODELS

Deming

Malcolm
Baldrige

EFQM

Iberoamericano

DEMING AWARD

Global Quality Award
• Implemented in Japan in1951.
• To honor Edward Deming who contributed
greatly to Japan’s proliferation of statistical
quality control after World War II. His
teachings helped Japan build its foundation by
which the level of Japan’s product quality
has been recognized as the highest in the
world.
• Japanese and non japanese companies, private,
public, non-profit.

DEMING AWARD

What is being evaluated?
10 criteriasCRITERIA EVALUATION

PREMIO DEMING

Who is the father of PDCA due to implementation of
Statistical Control?
Walter Shewhar
t
Recognize guru in implementing PDCA as an
continuos improvement methodology?
Edward Deming

PREMIO MALCOLM BALDRIGE

Malcolm Baldrige

MALCOLM BALDRIGE AWARD

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1982.
USA quality award in memory of Secretary of Commerce Malcom Baldrige.
President of the USA.Recognizing American organizations in all sectors who demonstrates performance
excellence using the systems perspective and other core concepts and values of the
Baldrige Excellence Framework
Applicants are evaluated against the Criteria for Performance Excellence
Promotes:
- Awareness of performance excellence as an increasingly important
element in competitiveness.
- Sharing of successful performancestrategies and the benefits derived
from using these strategies. T
- An organization must have a role-model organizational management
system that ensures continuous improvement in delivering products and/or
services, demonstrates efficient and effective operations, and provides a way
of engaging and responding to customers and to stakeholders.
- The award is not given for specific products orservices.

MALCOLM BALDRIGE AWARD

Administer by the Departament of Commerce, government
entity.

Corrective action due to Japan Quality effect.

Companies out of USA cannot apply.

PREMIO MALCOLM BALDRIGE

7 criterias

PREMIO MALCOLM BALDRIGE

EFQM Excellence Award
Europe

• 1991.
• Yearly
• Organizers:
– European Organization for Quality (EOQ).
– European Foundation for Quality Management (EFQM).– European Commission.

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Auto-evaluation.
Public, private, non-profit..
Recognizes Europe's best performing companies.
It recognizes industry leaders with an track
record of success in turning strategy into action .
• Continuously improving their organization's
performance.

EFQM AWARD

9 criterias

PREMIO EFQM

A prize winner is an organization which
demonstrates role model behaviour...