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4. QUALITY TOOLS

4.1 Procedure guides
Procedure manuals are a compendium of documented actions that contain essentially the description of the activities carried out product of the functions of an administrative unit, these features translate into what we call processes, and deliver results in a product or service specified.
These manuals also include posts or administrative unitsinvolved also include objects and systems, including its level of participation. They usually also contain some examples of forms, authorizations or documents as regulations and policies governing how they apply those limits or guidelines for action, machines or office equipment used and any other information that may assist the smooth operation of activities within the company. In it is recorded andtransmitted without distortion basic information concerning the operation of all administrative units, facilitates the work of audit, evaluation and internal control and monitoring.

4.1.1 Objectives of the guide

* Provide information as a basis for evaluating the system's efficiency in carrying out their
specific functions, after the identification and development of each of the processesand procedures.

* Incorporate the administrative systems and procedures, use of tools to help streamline the flow of information and thus facilitate understanding, to help the decision-making (Impacting departmental management and product of the sum of these improve institutional management).

* Contribute to the enrichment of local documentary compilation and consolidation of theinstitutionalization of operational and administrative processes regarding human capital
management as a resource that adds value.

* Provide a tool that facilitates the process of induction and training of new staff and
encourage multi-functionality within each area, department, branch, office, etc.

4.2 Pareto Chart

International companies like Bago, Schering Plough, Baxter orNorvartis does not have Stores in
Peru, for that reason HERSIL give them the services of storage. Hersil have 4 stores, one of them,
the biggest, is Frailes or H2, Frailes have 41 customers.
To have control of the stores, the pallets number used per customer and the number of
documents issued by each are necessary to decide the number of the staff per customer in the
stores.
We will use thePareto diagram to determinate which are the customers that need more workers
and coordinators in the stores.
In the diagram 1 we could see that just 8 customers made the 80% of the total documents made in
the stores.
For example: the central of Bago is in USA, they send a document by internet to their coordinator
assigned by Hersil, and in this document they add the address and the numbers ofproducts that
Hersil has to send. That process is called DOCUMENTS. Frailes has capacity for already 2800 pallets
in the warehouse (the statistical numbers are in ANNEX).

4.3 Control Limits

The company used a statistical control for his products, this process is very important because the
pill must have a standard weight because the customers have taken the medicines in specificproportions.
HERSIL Laboratories use a simple limit control, for their pill, the company use a document (see
ANNEX) for record important issues like humidity, appearance and weight variation on different
samples.
The process has the next steps (the statistical numbers are in ANNEX):
* Choose a product and the machine, this selection is scheduled with anticipation; this
control is apart of the quality control system of the company.
* Record the batch number, the type of machine and the specification limits of the product.
* Then the person in charge must choose one sample, each hour, and then he analyzes the
weight, humidity and appearance of the product.
* After 20 samples, the person in charge, calculate the average, the limits and the standard
deviation....