Acordeon cuality
• SOCIALLY TRANSMITTED KNOWLEDGE SHARED BY A GROUP OF PEOPLE.
• CULTURE IS A TERM THAT’S HAS VARIOUS MEANINGS.
• ORGANIZATIONAL CULTURE IS AN IDEA IN THE FIELD OF ORGANIZATIONAL STUDIESAND MANAGEMENT WHICH DESCRIBES THE PSYCHOLOGY, ATTITUDES, EXPERIENCES, BELIEFS AND VALUES THAT CHARACTERIZE TO AN ORGANIZATION.
TOTAL QUALITY DEFINITION:
“TQM IS A PROCESS AND PHILOSOPHY OF ACHIEVINGBEST POSSIBLE OUTCOMES FROM THE INPUTS, BY USING THEM EFFECTIVELY AND EFFICIENTLY IN ORDER TO DELIVER BEST VALUE FOR THE CUSTOMER
"TQM ES UN PROCESO Y LA FILOSOFÍA DE LOGRAR MEJORES RESULTADOSPOSIBLES DE LAS ENTRADAS, POR SU USO EFICAZ Y EFICIENTE CON EL FIN DE OFRECER EL MEJOR VALOR PARA EL CLIENTE
BELIEFS OF EDWARD DEMING:
STATEMENT OF PURPOSE, LEARN THE NEW PHILOSOPHY, UNDERSTANDINSPECTION, END PRICE TAG DECISIONS, IMPROVE CONSTANTLY, INSTITUTE TRAINING, INSTITUTE LEADERSHIP, INSTITUTE LEADERSHIP, DRIVE OUT FEAR AND INNOVATE, OPTIMIZE TEAM EFFORTS, ELIMINATE E
DECLARACIÓN DEPROPÓSITOS, APRENDA LA NUEVA FILOSOFÍA, ENTENDER LA INSPECCIÓN, TERMINAR CON DECISIONES SOBRE LOS PRECIOS, MEJORAR DÍA A DÍA, INSTITUTO DE FORMACIÓN, INSTITUTO DE LIDERAZGO, ELIMINEN EL MIEDO Y LA INNOVACIÓN,OPTIMIZAR LOS ESFUERZOS DEL EQUIPO, ELIMINAR EXHORTACIONES, ELIMINAR BARRERAS, FOMENTAR LA EDUCACIÓN, TOMAR MEDIDAS.
JURAN PHILOSOPHY: “FITNESS FOR USE”
QUALITY TRIOLOGY: QUALITY PLANNING, QUALITYCONTROL & QUALITY IMPROVEMENT
TRILOGÍA DE LA CALIDAD: LA PLANIFICACIÓN DE LA CALIDAD, CONTROL DE CALIDAD Y MEJORA DE LA CALIDAD
CROSBY PHILOSOPHY: DO THE JOB RIGHT THE FIRST TIME
QUALITY MEANSCONFORMANCE TO REQUIREMENTS, NOT ELEGANCE
THERE IS NO SUCH THING AS A QUALITY PROBLEM
THERE IS NO SUCH THING AS THE ECONOMISTS OF QUALITY. IT IS ALWAYS CHEAPER TO DO THE JOB RIGHT THE FIRST TIME
ZERODEFECTS:
1. MANAGEMENT IS COMMITTED TO QUALITY –
2. CREATE QUALITY IMPROVEMENT TEAMS
3. MEASURE PROCESSES TO DETERMINE CURRENT AND POTENTIAL QUALITY ISSUES.
4. CALCULATE THE COST OF (POOR)...
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