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Global Business Services Expertise
or Beyond Shared Services
http://www.thehackettgroup.com/expertise/shared-services.jsp

The Hackett Group's Global Business Services (GBS) Advisory program addresses the strategy development, and the operating model components across the general and administrative (G&A) service delivery model - including transactional shared services and centers ofexcellence managed both in house and by third-party (Business Process Outsourcing) providers.
The Hackett Group's Global Business Services program is designed for the executive with overall responsibility for support service delivery. Membership provides you with the information you need to optimize your shared service delivery and to quickly adapt to changing business conditions. With advisor access,performance metrics and business best practices available through the Member Center and Book of Numbers™ research, you can quickly asses how well your organization performs and accelerate your journey to peak performance.
One of the most important cost reduction practices for an efficient G&A service delivery model is having a robust transaction engine, often referred to as a shared servicesorganization. The shared services trend has been in place for 15-plus years and has been responsible for many millions of dollars in saving and processing improvements, but the shared services concept is now taking on a new level of importance for G&A organizations. During the past three to five years, shared services organizations have been making some dramatic changes and are being retooled andrebranded to a more progressive concept, called Global Business Services (GBS).
The name says a lot about what is going on: Deployment in a truly global context that both utilizes expanded geographic scope and takes advantage of labor arbitrage; business in the context of taking on a broader scope of activities and becoming more integrated with the actual workings of the enterprise instead of beingpushed off into the corner of the organization, breaking through functional boundaries; and a service orientation in terms of a culture and performance optimization attitude that were not always present in the early shared services movement.
Building a Global Business Services organization needs to be into a bigger context. It is more than creating a shared infrastructure and understandingmanagement reporting lines. It is one part of more holistic approach to defining the strategy and execution plan for the entire G&A organization. For each G&A process the question needs to be asked, who should be doing this work, where should it be done and how? The answer to this question is a central element of the G&A Service Delivery Strategy and define the future state G&A ServiceDelivery Model.

Global Business Services Experiencia
http://www.thehackettgroup.com/expertise/shared-services.jsp

Servicios Globales del Grupo Hackett negocios (GBS) Asesor del Programa aborda el desarrollo de la estrategia, y los componentes del modelo de explotación a través de las condiciones generales y administrativos (G & A) modelo de prestación de servicios - incluyendo transaccionesde servicios compartidos y centros de excelencia administrados tanto en casa como por terceros (Business Process Outsourcing) los proveedores.

The Hackett Group Global de Negocios Programa de Servicios está diseñado para el ejecutivo con responsabilidad general para la entrega de servicios de apoyo. Membresía le proporciona la información necesaria para optimizar la entrega de servicioscompartidos y de adaptarse rápidamente a las condiciones cambiantes del negocio. Con las mejores prácticas de acceso consejero, métricas de rendimiento y de negocios disponibles a través del Centro de Miembros y el Libro de los Números ™ de investigación, usted puede evaluar qué tan bien realiza la organización y acelerar su viaje a máximo rendimiento.

Una de las prácticas más importantes de reducción de...