Adminin

Why are Work Orders still in My Work Queue once the Service Request has been completed?
•The individual that created the Work Order must close the Work Order. Completing the Service Request does notclose the Work Order.
Can I copy and paste screen shots into the Work Management System narrative fields?
•No. You must send the information as an attachment. Copying and pasting often results intruncated text or miscellaneous characters in the text.
I tried closing a Work Order and received the message "Work Order cannot be closed - open service requests or projects have been found." Whatdoes this mean?
•Either a service request or the project under the work order is not in a 'final' status. Verify that all of the service requests under the work order are in one of the final statusesof 'Completed', 'Denied', or 'Withdrawn', and that the project (if any) is in the final status of 'Closed'. If not, please contact the ITD Service Desk--they will contact the appropriate ITD staffmember to get the service request or project into a final status.
What is the difference between the Service Request statuses "Work Complete" and "Completed"?
•Some Service Requests (i.e., Network,Telecom, EDMS, Email) use an intermediate Work Complete status. The Work Complete intermediate status indicates the Service Request work has been processed and the Service Request has been sent toAccounting for further processing; the Completed final status indicates everything has been completed (including Accounting). A user cannot close a Work Order if it contains any Service Requests that have aWork Complete status.
Can multiple service requests be entered under a work order?
•Yes. With the exception of the Software Dev/GIS/Proj Mgmt service request type, any combination of servicerequest types can be entered per work order. For Software Dev/GIS/Proj Mgmt service request types, only one can be submitted per work order, and a second can be generated per work order in the instance of...