Administracion de proyectos
©2003 Balanced Scorecard Collaborative, Inc. • bscol.com
Private Sector Strategy Maps
©2003 Balanced Scorecard Collaborative, Inc. • bscol.com
Software Company Strategy Map
Financial Perspective Increase Shareholder Value
Leader in Strategic Markets
Diversified Revenue Streams
Predictable Profitability
“Customer Intimacy”
“eBusinessSolution Leadership”
Flexible, Innovative Solutions Deliver Comprehensive Solutions
“Operational Excellence”
Consistently Meets Expectations
Customer Perspective
Lifelong Advisor/ Partner
Proactively Deliver Value
One Stop Accountability
Easy to do Business With
Internal Perspective
Build Lifelong Relationships Capture and Leverage Solutions Knowledge Provide IntegratedBusiness Processes
Grow InterEnterprise Solutions
Improve Resource Allocation
WellManaged
Effective Cost Management Effective Solution Processes
Leverage 3rd Party Relationships
Market Segmentation Model
Learning & Growth Perspective
Relationship Management Skills Industry/ Domain Expertise Solutions Management Skills Effective Career & Succession Planning Operational ManagementSkills
Accountability/ Empowerment
Entrepreneurial / Innovative
Leverage Solutions
Knowledge Management
©2003 Balanced Scorecard Collaborative, Inc. • bscol.com
Identify, Attract & Retain Skilled Employees
Extended Healthcare Strategy Map
“Maximize the Quality of Life and Dignity of Older Adults” Improve Shareholder Value
Financial
Create Cash Flow
Grow Revenue CustomerCreate EBITDAR
Manage Expenses
Trust
Choice
Consistency
Pay For Service
“Customer Satisfaction Through…”
Business Process
“Operational Efficiency”
Optimize Rate and Occupancy Management Aggressively Manage Residence Expenses Manage Media Exposure Leverage the Right Assets Proactively Manage Litigation and Regulations
“…Quality Service”
Excel at Quality Resident HealthcareExcel at Other Resident Services
“… Quality Relationships”
Develop Trusting Customer Relationships Early Maintain ongoing honest/open communication with residents and responsible parties
People and Culture
“Employee Satisfaction”
Deliver People Proposition: “We Make A Difference” • • • • Retention Talent Performance Culture Provide Technology Support • Reliable • Functional
©2003Balanced Scorecard Collaborative, Inc. • bscol.com
Community Banking Group Strategy Map
“Our success comes from… Financial
F2 - Maximize traditional revenue sources F3 - Grow nontraditional revenue sources F1 - Achieve sustainable double-digit net income growth F4 - Manage financial resources for maximum risk-adjusted return
Customer
…delivering great financial services,…
C1 -“Understand me and give me the right information and advice.” C2 - “Give me convenient access to the right products.” C3 - “Appreciate me, and get things done easily, quickly, and right.” C4 - “Be involved in my communities.”
…which is all about developing and managing enduring relationships… Acquire New Relationships
I4 - Sell the right products at the right time
Grow High-Potential and RetainHigh-Value Relationships
I7 - Provide premium service to delight and retain valuable customers I6 - Demonstrate the Allfirst value proposition
Increase Quality and Productivity
I11 - Consistently deliver the Allfirst value proposition – at the right cost
Internal Process
I3 - Communicate the Allfirst brand and value proposition
I10 - Maximize efficiency and quality of business processesI1 - Segment markets and target prospects for new opportunity
I2 - Effectively develop products and access
I5 - Identify and recognize highpotential relationships
I8 - Focus on the “critical fewer”
I9 - Enhance critical internal and external partnerships
Learning and Growth
…and being a great place to work!”
L1 - “We develop, recognize, retain, and hire great people.” L2 -...
Regístrate para leer el documento completo.