Administracion y control de la produccion
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Publicado: 11 de junio de 2011
Licensed to: iChapters User
Licensed to: iChapters User
THE MANAGEMENT AND CONTROL OF QUALITY
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
THE MANAGEMENT AND CONTROL OF QUALITY
EIGHTH EDITION JAMES R. EVANS
UNIVERSITY
OF CINCINNATI
WILLIAM M. LINDSAY
NORTHERN KENTUCKYUNIVERSITY
Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
This ia an electronic version of the print textbook. Due to electronic rights restrictions, some third party may be suppressed. Editionreview has deemed that any suppressed content does not materially affect the over all learning experience. The publisher reserves the right to remove the contents from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate format, please visit www.cengage.com/highered to search by ISBN#,author, title, or keyword for materials in your areas of interest.
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
The Management and Control of Quality, Eighth Edition James R. Evans and William M. Lindsay Vice President of Editorial, Business: Jack W. Calhoun Publisher: Joe Sabatino SeniorAcquisitions Editor: Charles McCormick Jr. Development Editor: Elizabeth Lowry Marketing Manager: Bryant Chrzan Content Project Manager: Lindsay Bethoney Media Editor: Chris Valentine Senior Art Director: Stacy Jenkins Shirley Print Buyer: Miranda Klapper Text Permissions Manager: Mardell Glinski Schultz Image Permissions Manager: Deanna Ettinger Production Service: Pre-PressPMG Copy Editor:Christine Hobberlin Cover Designer: Shutterstock Photo Credits: b/w image: Getty Images / PhotoDisc / Chad Baker Color Image: Shutterstock images / Albo Compositor: Pre-PressPMG
© 2011, 2008 South-Western, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored or used in any form or by any means graphic, electronic, ormechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher.
For product information and technology assistance, contact us at Cengage LearningCustomer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at cengage.com/permissions Further permissions questions can be emailed to permissionrequest@cengage.com
Library of Congress Control Number: 2009937733 International Student Edition ISBN-13: 978-0-538-45260-1 International Student Edition ISBN-10: 0-538-45260-9 CengageLearning International Offices Asia cengageasia.com tel: (65) 6410 1200 Australia/New Zealand cengage.com.au tel: (61) 3 9685 4111 Brazil cengage.com.br tel: (011) 3665 9900 India cengage.co.in tel: (91) 11 30484837/38 Latin America cengage.com.mx tel: +52 (55) 1500 6000 UK/Europe/Middle East/Africa cengage.co.uk tel: (44) 207 067 2500 Represented in Canada by Nelson Education, Ltd. nelson.com tel:(416) 752 9100 / (800) 668 0671 For product information: www.cengage.com/international Visit your local office: www.cengage.com/global Visit our corporate website: www.cengage.com
Printed in Canada 1 2 3 4 5 6 7 13 12 11 10
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
BRIEF CONTENTS...
Licensed to: iChapters User
THE MANAGEMENT AND CONTROL OF QUALITY
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
THE MANAGEMENT AND CONTROL OF QUALITY
EIGHTH EDITION JAMES R. EVANS
UNIVERSITY
OF CINCINNATI
WILLIAM M. LINDSAY
NORTHERN KENTUCKYUNIVERSITY
Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
This ia an electronic version of the print textbook. Due to electronic rights restrictions, some third party may be suppressed. Editionreview has deemed that any suppressed content does not materially affect the over all learning experience. The publisher reserves the right to remove the contents from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate format, please visit www.cengage.com/highered to search by ISBN#,author, title, or keyword for materials in your areas of interest.
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
The Management and Control of Quality, Eighth Edition James R. Evans and William M. Lindsay Vice President of Editorial, Business: Jack W. Calhoun Publisher: Joe Sabatino SeniorAcquisitions Editor: Charles McCormick Jr. Development Editor: Elizabeth Lowry Marketing Manager: Bryant Chrzan Content Project Manager: Lindsay Bethoney Media Editor: Chris Valentine Senior Art Director: Stacy Jenkins Shirley Print Buyer: Miranda Klapper Text Permissions Manager: Mardell Glinski Schultz Image Permissions Manager: Deanna Ettinger Production Service: Pre-PressPMG Copy Editor:Christine Hobberlin Cover Designer: Shutterstock Photo Credits: b/w image: Getty Images / PhotoDisc / Chad Baker Color Image: Shutterstock images / Albo Compositor: Pre-PressPMG
© 2011, 2008 South-Western, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored or used in any form or by any means graphic, electronic, ormechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher.
For product information and technology assistance, contact us at Cengage LearningCustomer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at cengage.com/permissions Further permissions questions can be emailed to permissionrequest@cengage.com
Library of Congress Control Number: 2009937733 International Student Edition ISBN-13: 978-0-538-45260-1 International Student Edition ISBN-10: 0-538-45260-9 CengageLearning International Offices Asia cengageasia.com tel: (65) 6410 1200 Australia/New Zealand cengage.com.au tel: (61) 3 9685 4111 Brazil cengage.com.br tel: (011) 3665 9900 India cengage.co.in tel: (91) 11 30484837/38 Latin America cengage.com.mx tel: +52 (55) 1500 6000 UK/Europe/Middle East/Africa cengage.co.uk tel: (44) 207 067 2500 Represented in Canada by Nelson Education, Ltd. nelson.com tel:(416) 752 9100 / (800) 668 0671 For product information: www.cengage.com/international Visit your local office: www.cengage.com/global Visit our corporate website: www.cengage.com
Printed in Canada 1 2 3 4 5 6 7 13 12 11 10
Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part.
Licensed to: iChapters User
BRIEF CONTENTS...
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