Administracion

Laudon & Laudon MIS, 7th Edition. Pg. 2.1
HTM304: Management Information Systems

LEARNING OBJECTIVES
• ANALYZE ROLES OF 6 TYPES OF INFORMATION SYSTEMS • DESCRIBE TYPES OF INFORMATION SYSTEMS •ANALYZE RELATIONSHIPS BETWEEN BUSINESS PROCESSES *

INFORMATION SYSTEMS IN THE ENTERPRISE
January 28, 2003 Oliver Yao

TYPES OF INFORMATION SYSTEMS

LEARNING OBJECTIVES
• EXPLAIN HOW SYSTEMS &NETWORKS CREATE NEW EFFICIENCIES • EVALUATE BENEFITS & LIMITATIONS OF SYSTEMS & NETWORKS *

KIND OF SYSTEM
STRATEGIC LEVEL

GROUPS SERVED
SENIOR MANAGERS

MANAGEMENT LEVEL

MIDDLE MANAGERSKNOWLEDGE LEVEL

KNOWLEDGE & DATA WORKERS

OPERATIONAL LEVEL
SALES & MARKETING MANUFACTURING FINANCE ACCOUNTING

OPERATIONAL MANAGERS
HUMAN RESOURCES

MAJOR TYPES OF SYSTEMS
• • • • • •EXECUTIVE SUPPORT SYSTEMS (ESS) DECISION SUPPORT SYSTEMS (DSS) MANAGEMENT INFORMATION SYSTEMS (MIS) KNOWLEDGE WORK SYSTEMS (KWS) OFFICE AUTOMATION SYSTEMS (OAS) TRANSACTION PROCESSING SYSTEMS (TPS) *TYPICAL TPS APPLICATIONS Sales & Marketing Systems

MAJOR FUNCTIONS OF SYSTEMS: • Sales management, market research, promotion, pricing, new products MAJOR APPLICATION SYSTEMS: • Sales order infosystem, market research system, pricing system *

Laudon & Laudon MIS, 7th Edition. Pg. 2.2
TYPICAL TPS APPLICATIONS
Manufacturing & Production Systems

TYPICAL TPS APPLICATIONS
Finance &Accounting Systems

MAJOR FUNCTIONS OF SYSTEMS: • Scheduling, purchasing, shipping, receiving, engineering, operations MAJOR APPLICATION SYSTEMS: • Materials resource planning systems, purchase ordercontrol systems, engineering systems, quality control systems *

MAJOR FUNCTIONS OF SYSTEMS: • Budgeting, general ledger, billing, cost accounting MAJOR APPLICATION SYSTEMS: • General ledger, accountsreceivable, accounts payable, budgeting, funds management systems *

TYPICAL TPS APPLICATIONS
Human Resources Systems

TYPICAL TPS APPLICATIONS Other Types (e.g., University)

MAJOR...