Al gore
Páginas: 2 (456 palabras)
Publicado: 17 de septiembre de 2012
BEMBOS
Introduction:
Bembos was founded on June 11, 1998 in Miraflores by two young men who decided to start a new business as a stall in fast-food. Then Bembos started to be more known in Limathat’s why now they have 55 locals in all the capital
Differentiating the business:
Several features make Bembos stand out and differentiate from competitors. One characteristic that distinguishesBembos is the design of their locals; very modern because they think that captured the attention of the people is essential; using red, blue and yellow along with a modern decor.
They have children'splay areas, Delivery services, some are also local Drive-Thru to direct attention to the self, and all have the latest technology in order to provide the customer with a fast and efficient service.
AlsoBembos know that Peruvian people love a lot Peruvian flavors so they include to their menu that and make sauces by this concept. It holds great control of its supply chain. Furthermore; they offer anextensive menu so the customer can choose between different options. All this helps to create a competitive advantage.
Customer service:
High quality customer service is a key way in which abusiness can differentiate itself from another. Bembos’ customer service strategy is simple ¨the priority for us are the CUSTOMERS¨.
Convenience:
They offer customer-friendly to make easier buying food,because they have their own call center , what is more; customers can order the burgers from the web page and in a short time they arrive to your house with the order.
They offered customerconvenience because all their locals are big and have a lot of space for parking.
Information:
They offer a lot of information in their web page to keep the customers happy and informed about all theirproducts.
* These benefits maximize customer retention.
Colleague engagement
The behavior of Bembos' colleagues has a direct influence on the level of customer service received in the local. To...
Introduction:
Bembos was founded on June 11, 1998 in Miraflores by two young men who decided to start a new business as a stall in fast-food. Then Bembos started to be more known in Limathat’s why now they have 55 locals in all the capital
Differentiating the business:
Several features make Bembos stand out and differentiate from competitors. One characteristic that distinguishesBembos is the design of their locals; very modern because they think that captured the attention of the people is essential; using red, blue and yellow along with a modern decor.
They have children'splay areas, Delivery services, some are also local Drive-Thru to direct attention to the self, and all have the latest technology in order to provide the customer with a fast and efficient service.
AlsoBembos know that Peruvian people love a lot Peruvian flavors so they include to their menu that and make sauces by this concept. It holds great control of its supply chain. Furthermore; they offer anextensive menu so the customer can choose between different options. All this helps to create a competitive advantage.
Customer service:
High quality customer service is a key way in which abusiness can differentiate itself from another. Bembos’ customer service strategy is simple ¨the priority for us are the CUSTOMERS¨.
Convenience:
They offer customer-friendly to make easier buying food,because they have their own call center , what is more; customers can order the burgers from the web page and in a short time they arrive to your house with the order.
They offered customerconvenience because all their locals are big and have a lot of space for parking.
Information:
They offer a lot of information in their web page to keep the customers happy and informed about all theirproducts.
* These benefits maximize customer retention.
Colleague engagement
The behavior of Bembos' colleagues has a direct influence on the level of customer service received in the local. To...
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