Alimentos Y Bebidas
Páginas: 4 (945 palabras)
Publicado: 12 de octubre de 2012
ALCOHOL BEVERAGE
SERVICE TRAINING
lunes, abril 04, 2005
This is the Alcohol Beverage Service Training program for ?. This program is to help you understand yourindividual responsibilities when serving alcohol.
How would you answer these questions?
1. When is enough?
2. How to say “No more” politely to a client?
3. What to do whenthe client shows signals that he may be loosing control ?
4. What alternatives can you provide to insure the guest’s safety?
This training program will enable you to learn andprovide answers to follow the necessary steps and techniques to control the service of alcoholic beverages.
Facts
❑ Our standard pour is 1 1/2 ounces.
Check with the ? bar manual forthe proper pour for our different cocktails.
❑ The legal drinking age for Mexico is 18 years of age. Any clients who you believe to be under that age must be asked for proper ID.❑ We do offer doubles. IE: A martini will be given 2 ounces of gin or vodka. One double may be accepted for the first drink but make sure the client understands that the drinks to follow will beof our regular pour.
❑ Green, yellow, and red lights.
Green light means a client, that does not show any signs of being intoxicated and can be served.Yellow light means a client, which already shows signs of slurred speech, loss of communication and or changing personality
Red light means a client, which cannot beserved.
Signs will include all the clues from yellow light and or more to include loss of balance, loud behavior and aggressive personality.
❑ How do we say “No” politely?How do you politely say to a customer that he or she has reached their limit? The best way is simply to ask them, if the would like water, soft drink and or café/tea.
❑ Softening...
SERVICE TRAINING
lunes, abril 04, 2005
This is the Alcohol Beverage Service Training program for ?. This program is to help you understand yourindividual responsibilities when serving alcohol.
How would you answer these questions?
1. When is enough?
2. How to say “No more” politely to a client?
3. What to do whenthe client shows signals that he may be loosing control ?
4. What alternatives can you provide to insure the guest’s safety?
This training program will enable you to learn andprovide answers to follow the necessary steps and techniques to control the service of alcoholic beverages.
Facts
❑ Our standard pour is 1 1/2 ounces.
Check with the ? bar manual forthe proper pour for our different cocktails.
❑ The legal drinking age for Mexico is 18 years of age. Any clients who you believe to be under that age must be asked for proper ID.❑ We do offer doubles. IE: A martini will be given 2 ounces of gin or vodka. One double may be accepted for the first drink but make sure the client understands that the drinks to follow will beof our regular pour.
❑ Green, yellow, and red lights.
Green light means a client, that does not show any signs of being intoxicated and can be served.Yellow light means a client, which already shows signs of slurred speech, loss of communication and or changing personality
Red light means a client, which cannot beserved.
Signs will include all the clues from yellow light and or more to include loss of balance, loud behavior and aggressive personality.
❑ How do we say “No” politely?How do you politely say to a customer that he or she has reached their limit? The best way is simply to ask them, if the would like water, soft drink and or café/tea.
❑ Softening...
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