Altitude Software

Altitude Unified Desktop
by Altitude Software, the leader in independent contact center solutions

©1993-2008 Altitude Software - All Rights Reserved

The Results Company Testimonial

WithAltitude, Results Centralized Agent Desktop

provides a unified desktop to manage a suite of
customer interactions for customer service; help desks; collections; order desks; proactive telemarketing,sales and service; and business process management in a single screen (both browser and Windows).

More information on: http://www.resultstel.com/resultstel.com_new/technology_comps/altittude.html©1993-2008 Altitude Software - All Rights Reserved

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Altitude Unified Desktop Outline

Altitude Unified Desktop
• Boost Agent Productivity

• Achieve First Call Resolution
• ITFriendly

About Altitude Software
Altitude uCI references

©1993-2008 Altitude Software - All Rights Reserved

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Benefits of Altitude Unified Desktop

Increases service consistency andopportunities to sell Reduces training needs and operating cost Improves Retention and Profit

©1993-2008 Altitude Software - All Rights Reserved

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Boost Agent Productivity
How can Altitude help?• • • • • • •

Unified Desktop Agent empowerment Knowledge Base Scripted Interactions Integration with existing systems Supervisor/expert on-line Support Intelligent Management of the Interaction

©Copyright Altitude Software

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Boost Agent Productivity
A single desktop merges all your applications

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©1993-2008 Altitude Software - All Rights Reserved

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Boost AgentProductivity
Empower agents with the best tools for the job

• Single Screen can integrate information from
multiple sources

• Single Entity / Person View • Full Customer History • Promote best practicesby scripting guides • Help is always available (Consult, Transfer,
Extend)

©1993-2008 Altitude Software - All Rights Reserved

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Boost Agent Productivity
Knowledge Base to share...