Análisis Psicosocial Del Abuso Psicológico En El Lugar De Trabajo (Mobbing): Una Delimitación Y Evaluación De Sus Componentes

TESIS DE DOCTORADO

DOCTORADO INTERUNIVERSITARIO EN PSICOLOGÍA DE LAS
ORGANIZACIONES Y DEL TRABAJO

DEPARTAMENT DE PSICOLOGIA SOCIAL

FACULTAT DE PSICOLOGIA

UNIVERSITAT DE BARCELONA

ANÁLISIS PSICOSOCIAL DEL ABUSO PSICOLÓGICO EN EL LUGAR DE TRABAJO (MOBBING): UNA DELIMITACIÓN Y EVALUACIÓN DE SUS COMPONENTES

(PSYCHOSOCIAL ANALYSIS OF WORKPLACE BULLYING (MOBBING): DELIMITATION ANDASSESSMENT OF ITS COMPONENTS)

Autor:
Jordi Escartín Solanelles

Directores:
Dr. Álvaro Rodríguez Carballeira
Dra. Juana Gómez Benito

2009
Índice

Introducción…………………………………………………………………………… vii
Objetivos de latesis…….…………………………………………………….………… x
Estructura de la tesis……………………………………………………………...…….. x
1. CAPÍTULO 1. Marco teórico. El estudio de la violencia psicológica en el lugar de trabajo (mobbing): dificultades y retos futuros………….…………………………………………….
1.1. Introducción…………………………………………
1.2. Dificultades en el anàlisis e intervención del mobbing
1.3. Delimitación del fenómeno……
1.4. Medición delfenómeno………………………….…
1.5. Retos a futuro …………..……
2. CAPÍTULO 2. Categorization and hierarchy of workplace bullying strategies: A Delphi survey………
2.1. Introduction…………………………………………………………….
2.1.1 Categorization of workplace bullying strategies
2.1.2 Hiearchy of workplace bullying strategies
2.1.3 The Delphi survey
2.1.4. Research aims
2.2.Method………………………………………………………………….
2.2.1 Sample………………………………………
2.2.2 Materials.…………………………………………………...
2.2.3 Procedure………….……………………………………….
2.2.4 Questionnaire development
2.3. Results………………………………………………………………
2.3.1 Categorization of workplace bullying strategies
2.3.2 Hierarchy of workplace bullying strategies
2.4. Discussion……………………………………………………………..

3.CAPÍTULO 3. Workers’ perception of workplace bullying: A cross-cultural study

3.1. Introduction……………………………………………………………
3.1.1 Cultural similarities and differences between Costa Rica and Spain
3.1.2 International workplace bullying conceptualizations
3.1.3 Aims of the study
3.2. Method………………………………………………………………...
3.2.1Participants………………………………………..
3.2.2 Instruments.………………………………………………….
3.2.3 Procedure…………………………………………………...
3.3 Results……………………………………………………………….
3.3.1 Physical or psychological components of workplace bullying

3.3.2 Supervisor bullying, colleagues and bottom up bullying

3.3.3 Direct and indirect aggressive behaviours of workplace bullying
3.4Discussion……………………………………………………………......
4. CAPÍTULO 4. Bullying at work: An evaluation of its severity according to the degree of proximity to the phenomenon
4.1 Introduction……………………………………………………………..
4.1.1 Severity of workplace bullying strategies
4.1.2 Research aims
4.2. Method………………………………………………………………...
4.2.1 Sample………………………………………..
4.2.2Instruments.………………………………………………….
4.3 Results……………………………………………………………….
4.3.1 Judgement on the severity of bullying behavior
4.3.2 Severity assessments depending on the degree of proximity to the phenomenon
4.4 Discussion………………………………………………..
5. CAPÍTULO 5. Development and validation of the workplace bullying scale “EAPA-T”
5.1 Introduction……………………………………………………………..5.1.1 Workplace bullying measures
5.1.2 Workplace bullying dimensionality
5.1.3 Aims
5.2. Method………………………………………………………………...
5.2.1 Participants………………………………………..
5.2.2 Measures.………………………………………………….
5.2.3 Procedure…………………………………………………......