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Customer Service & Management Training
 
Customer Focus specializes in developing world-class standards in service, quality, and cost-control. We provide third-generation learning and performance improvement programs that improve customer loyalty and business results.

Creating CEOs: Customer Experience Owners™
Our flagship customer service training program is Creating CEOs: CustomerExperience Owners™. The unique core competency in CEOs is Customer Experience Ownership™. Your employees learn to:
* take ownership of each customer's experience
* show responsiveness and concern
* address all needs and concerns
* resolve complaints
* give GEMs that Go the Extra Mile
CLICK HERE for samples and brochure of CEO
 
Healthcare Skill Clinics™
Our healthcare SkillClinics enable healthcare providers to improve healthcare satisfaction, quality, and cost-reductions:
* Choose from over sixteen 40-minute Skill Clinics
* Healthcare professional attend clinics on-the-job
* Local Leaders conduct Skill Clinics
* For all healthcare staff and caregivers
* Costs as low as $2 per Skill Clinic
 
Use the Skill Clinics to improve:
* Patientsatisfaction scores
* Healthcare safety and quality
* Loyalty, repeat visits, referrals
* Coordination & teamwork
* Productivity and cost-savings
* Staff & physician satisfaction
* Risk and lawsuit reduction.
 
CLICK HERE for list of Skill Clinics
 
Save Costs
* Healthcare professionals take little or no time off the job
* No travel costs
* Save costly facilitator andconsultant fees
* Choose and customize Clinics for each team
* As low as $2 per Skill Clinic
* Licenses provide unlimited use
 
Each Skill Clinic includes:
* Real healthcare situations and best practices
* Detailed skill steps and examples
* Each HCP scripts and practices own words
* Intensive skill practices and feedback
* On-the-job skill application assignments* 30-minute application follow-up meetings
* Manager monitoring, coaching, and reinforcement
 
CLICK HERE for list of Skill Clinics
 
Managing Accountable Performance 
Managing Accountable Performance (MAP) uniquely establishes and implements high behavior standards and performance goals in service, quality, and cost control. The MAP includes sample standards checklists andperformance goals. The MAP is both a performance management program and a coaching skills program. The MAP supports the implementation of all Customer Focus programs or it can be used as a stand-alone performance management and coaching program based on establishing employee accountability.
Brochure for Managing Accountable Performance
 

17-07-2009 por Redacción

En tiempos de crisis, lafidelización de los clientes es tan importante como la captación de nuevos usuarios. ActionsDATA ofrece algunos consejos para que las empresas mejoren la relación con sus clientes en la situación actual.

Retener y fidelizar a los clientes es una prioridad para las empresas en tiempos de crisis. Ahora, más que nunca, es importante que estén satisfechos para mantener una base estable de consumidores y noperder los márgenes de beneficio. Los clientes, además, están cada vez mejor informados, son exigentes e interactúan en busca de la mejor oferta. Por eso, los empresarios deben esforzarse en conocerlos más y mejor con el fin de fidelizarlos si no quieren limitarse solo a competir bajando tarifas. Estas son algunas claves para conseguirlo:

Entender al cliente: En tiempos de crisis las necesidadesde las personas cambian y resulta de vital importancia entender sus motivaciones. La gestión y la explotación eficaz de las bases de datos (ya sean de clientes actuales, de suscripciones, de clientes potenciales, de asociados, etc), que son uno de los principales valores de la empresa, permite hacer propuestas innovadoras y diferenciadas para fidelizar a los clientes. Cuanto mejor se conozca a...