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Management Tools 2011
An Executive’s Guide
Darrell K. Rigby
Management Tools 2011
An Executive’s Guide
Darrell K. Rigby
www.bain.com
Copyright © Bain & Company, Inc. 2011
All rights reserved. No part of this book
may be reproduced in any form or by any
means without permission in writing from
Bain & Company.
Published by:
Bain & Company, Inc.
131 Dartmouth StreetBoston, MA 02116
Bain’s business is helping make companies more valuable.
Founded in 1973 on the principle that consultants must measure their success
in terms of their clients’ financial results, Bain works with top management
teams to beat their competitors and generate substantial, lasting financial impact.
Our clients have historically outperformed the stock market by 4:1.
Who we workwith
Our clients are typically bold, ambitious business leaders. They have the talent,
the will, and the open-mindedness required to succeed. They are not satisfied
with the status quo.
What we do
We help companies find where to make their money, make more of it faster,
and sustain its growth longer. We help management make the big decisions:
on strategy, operations, technology, mergers andacquisitions, and organization.
Where appropriate, we work with them to make it happen.
How we do it
We realize that helping an organization change requires more than just a
recommendation. So we try to put ourselves in our clients’ shoes and focus
on practical actions.
For more information please visit www.bain.com or contact any of our offices.
3
North and South American OfficesBain & Company, Inc.
3280 Peachtree Road NE, Suite 2400
Atlanta, Georgia 30305 USA
tel: 1 404 869 2727
Bain & Company, Inc.
131 Dartmouth Street
Boston, Massachusetts 02116 USA
tel: 1 617 572 2000
Bain & Company Argentina S.R.L.
Av del Libertador 602, 26th floor
C1001 ABT Buenos Aires, Argentina
tel: 54 11 4510 2600
Bain & Company, Inc.
190 South LaSalle Street, Suite 3400
Chicago,Illinois 60603 USA
tel: 1 312 541 9500
Bain & Company, Inc.
5215 North O’Connor Boulevard, Suite 500
Irving (Dallas), Texas 75039 USA
tel: 1 972 869 2929
Bain & Company, Inc.
One Houston Center, Suite 3650
1221 McKinney Street
Houston, Texas 77010
tel: 1 713 469 4600
Bain & Company, Inc.
1901 Avenue of the Stars, Suite 2000
Los Angeles, California 90067 USA
tel: 1 310 229 3000
Bain& Company Mexico, Inc.
Corporativo Arcos Oriente
Bosque de Alisos # 47-B, 4th Floor
Col. Bosques de las Lomas
Mexico, D.F. 05120 Mexico
tel: 52 55 5267 1700
Bain & Company, Inc.
Three Times Square, 25th Floor
New York, New York 10036 USA
tel: 1 646 562 8000
Bain & Company, Inc.
Two Palo Alto Square
Palo Alto, California 94306 USA
tel: 1 650 845 3600
Bain & Company, Inc.
OneEmbarcadero Center
San Francisco, California 94111 USA
tel: 1 415 627 1000
4
Bain & Company Brazil, Inc.
Rua Olimpíadas, 205 - 12º andar
04551-000
São Paulo SP, Brazil
tel: 55 11 3707 1200
Bain & Company Canada, Inc.
2 Bloor Street East, 29th Floor
Toronto, Ontario M4W 1A8 Canada
tel: 1 416 929 1888
European and African Offices
Bain & Company Netherlands, LLC
Rembrandt Tower, 25thFloor, Amstelplein 1
1096 HA Amsterdam, The Netherlands
tel: 31 20 7107 900
Bain & Company Belgium, Inc.
Blue Tower, 24th Floor
Avenue Louise 326
1050 Brussels, Belgium
tel: 32 2 626 26 26
Bain & Company Nordic, Inc.
Bredgade 31A
1260 Copenhagen K, Denmark
tel: 45 33 41 03 00
Bain & Company Germany, Inc.
Mönchenwerther Str. 11
40545 Düsseldorf, Germany
tel: 49 211 42476 0
Bain & CompanyGermany, Inc.
Bockenheimer Landstrasse 24
60323 Frankfurt, Germany
tel: 49 69 667 778 0
Bain & Company Nordic, Inc.
Etelaesplanadi 22 A
FI-00130 Helsinki, Finland
tel: 358 9 6850 550
Bain & Company South Africa, Inc.
20 The Piazza
Melrose Arch
Johannesburg 2076, South Africa
tel: 27 11 012 9100
Bain & Company Ukraine, LLC
Renaissance Business Center
24 Vorovskogo Street
Kyiv,...
An Executive’s Guide
Darrell K. Rigby
Management Tools 2011
An Executive’s Guide
Darrell K. Rigby
www.bain.com
Copyright © Bain & Company, Inc. 2011
All rights reserved. No part of this book
may be reproduced in any form or by any
means without permission in writing from
Bain & Company.
Published by:
Bain & Company, Inc.
131 Dartmouth StreetBoston, MA 02116
Bain’s business is helping make companies more valuable.
Founded in 1973 on the principle that consultants must measure their success
in terms of their clients’ financial results, Bain works with top management
teams to beat their competitors and generate substantial, lasting financial impact.
Our clients have historically outperformed the stock market by 4:1.
Who we workwith
Our clients are typically bold, ambitious business leaders. They have the talent,
the will, and the open-mindedness required to succeed. They are not satisfied
with the status quo.
What we do
We help companies find where to make their money, make more of it faster,
and sustain its growth longer. We help management make the big decisions:
on strategy, operations, technology, mergers andacquisitions, and organization.
Where appropriate, we work with them to make it happen.
How we do it
We realize that helping an organization change requires more than just a
recommendation. So we try to put ourselves in our clients’ shoes and focus
on practical actions.
For more information please visit www.bain.com or contact any of our offices.
3
North and South American OfficesBain & Company, Inc.
3280 Peachtree Road NE, Suite 2400
Atlanta, Georgia 30305 USA
tel: 1 404 869 2727
Bain & Company, Inc.
131 Dartmouth Street
Boston, Massachusetts 02116 USA
tel: 1 617 572 2000
Bain & Company Argentina S.R.L.
Av del Libertador 602, 26th floor
C1001 ABT Buenos Aires, Argentina
tel: 54 11 4510 2600
Bain & Company, Inc.
190 South LaSalle Street, Suite 3400
Chicago,Illinois 60603 USA
tel: 1 312 541 9500
Bain & Company, Inc.
5215 North O’Connor Boulevard, Suite 500
Irving (Dallas), Texas 75039 USA
tel: 1 972 869 2929
Bain & Company, Inc.
One Houston Center, Suite 3650
1221 McKinney Street
Houston, Texas 77010
tel: 1 713 469 4600
Bain & Company, Inc.
1901 Avenue of the Stars, Suite 2000
Los Angeles, California 90067 USA
tel: 1 310 229 3000
Bain& Company Mexico, Inc.
Corporativo Arcos Oriente
Bosque de Alisos # 47-B, 4th Floor
Col. Bosques de las Lomas
Mexico, D.F. 05120 Mexico
tel: 52 55 5267 1700
Bain & Company, Inc.
Three Times Square, 25th Floor
New York, New York 10036 USA
tel: 1 646 562 8000
Bain & Company, Inc.
Two Palo Alto Square
Palo Alto, California 94306 USA
tel: 1 650 845 3600
Bain & Company, Inc.
OneEmbarcadero Center
San Francisco, California 94111 USA
tel: 1 415 627 1000
4
Bain & Company Brazil, Inc.
Rua Olimpíadas, 205 - 12º andar
04551-000
São Paulo SP, Brazil
tel: 55 11 3707 1200
Bain & Company Canada, Inc.
2 Bloor Street East, 29th Floor
Toronto, Ontario M4W 1A8 Canada
tel: 1 416 929 1888
European and African Offices
Bain & Company Netherlands, LLC
Rembrandt Tower, 25thFloor, Amstelplein 1
1096 HA Amsterdam, The Netherlands
tel: 31 20 7107 900
Bain & Company Belgium, Inc.
Blue Tower, 24th Floor
Avenue Louise 326
1050 Brussels, Belgium
tel: 32 2 626 26 26
Bain & Company Nordic, Inc.
Bredgade 31A
1260 Copenhagen K, Denmark
tel: 45 33 41 03 00
Bain & Company Germany, Inc.
Mönchenwerther Str. 11
40545 Düsseldorf, Germany
tel: 49 211 42476 0
Bain & CompanyGermany, Inc.
Bockenheimer Landstrasse 24
60323 Frankfurt, Germany
tel: 49 69 667 778 0
Bain & Company Nordic, Inc.
Etelaesplanadi 22 A
FI-00130 Helsinki, Finland
tel: 358 9 6850 550
Bain & Company South Africa, Inc.
20 The Piazza
Melrose Arch
Johannesburg 2076, South Africa
tel: 27 11 012 9100
Bain & Company Ukraine, LLC
Renaissance Business Center
24 Vorovskogo Street
Kyiv,...
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