Benchmarketing

[pic]

OPERATIONS

MANUAL

Project or System Name

U.S. Department of Housing and Urban Development

Month, Year
Revision Sheet

|Release No. |Date |Revision Description |
|Rev. 0 |5/30/00 |Operations Manual Template and Checklist|
|Rev. 1 |6/13/00 |Additional text in subsection 3.2.x |
|Rev. 2 |4/10/02 |Conversion to WORD 2000 format |
| | ||
| | | |
| | | |
| || |

| |Operations Manual |
| |Authorization Memorandum |

I havecarefully assessed the Operations Manual for the (System Name). This document has been completed in accordance with the requirements of the HUD System Development Methodology.

MANAGEMENT CERTIFICATION - Please check the appropriate statement.

______ The document is accepted.

______ The document is accepted pending the changes noted.

______ The document is not accepted.

We fullyaccept the changes as needed improvements and authorize initiation of work to proceed. Based on our authority and judgment, the continued operation of this system is authorized.

_______________________________ _____________________
NAME DATE
Project Leader

_______________________________ _____________________
NAME DATE
Operations Division Director

____________________________________________________
NAME DATE
Program Area/Sponsor Representative

_______________________________ _____________________
NAME DATE
Program Area/Sponsor Director

OPERATIONS MANUAL

TABLE OF CONTENTS

Page #

1.0 GENERAL INFORMATION 1-1

1.1 System Overview 1-1
1.2 Project References 1-1
1.3 Authorized Use Permission 1-1
1.4 Points of Contact 1-1
1.4.1Information 1-1
1.4.2 Coordination 1-1
1.4.3 Help Desk 1-1
1.5 Organization of the Manual 1-1
1.6 Acronyms and Abbreviations 1-1

2.0 SYSTEM OPERATIONS OVERVIEW 2-1

2.1 System Operations 2-1
2.2 Software Inventory 2-1
2.3 Information Inventory 2-1
2.3.1 Resource Inventory 2-1
2.3.2 Report Inventory 2-1
2.4 Operational Inventory 2-12.5 Processing Overview 2-1
2.5.1 System Restrictions 2-1
2.5.2 Waivers of Operational Standards 2-1
2.5.3 Interfaces with Other Systems 2-1
2.6 Communications Overview 2-1
2.7 Security 2-1

3.0 RUN DESCRIPTION 3-1

3.1 Run Inventory 3-1
3.2 Run Description 3-1
3.2.x [Run Identifier] 3-1
3.2.x.1 Run InterruptCheckpoints 3-1
3.2.x.2 Set-Up and Diagnostic Procedures 3-1
3.2.x.3 Error Messages 3-1
3.2.x.4 Restart/Recovery Procedures 3-1

1.0 GENERAL INFORMATION

NOTE TO AUTHOR: Highlighted, italicized text throughout this template is provided solely as background information to assist you in creating this document. Please delete all such text, as well as the...